Inside Sales Officer

Our Culture:

At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.

Position Overview:

We are seeking a proactive and customer-oriented Customer Success Specialist to join our team. This role is pivotal in fostering strong relationships with our clients, ensuring their satisfaction, and driving contract renewals. The ideal candidate will act as the primary point of contact for customers post-sale, understanding their needs, resolving issues, and aligning our services with their goals. Your main responsibilities will include managing customer satisfaction, tracking contract renewals, and ensuring long-term success and growth.

Main Duties & Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with clients, understanding their business needs and objectives to help them achieve desired outcomes with our products/services.
• Contract Renewals: Monitor contract timelines, proactively reaching out to customers prior to renewal dates to discuss terms, gather feedback, and address any concerns. Work to increase renewal rates by identifying opportunities to add value and reinforce the benefits of our partnership.
• Customer Satisfaction: Conduct regular check-ins with clients to gauge satisfaction levels, address issues, and offer solutions. Gather and analyze customer feedback to continuously improve customer experience.
• Customer Support and Advocacy: Serve as the voice of the customer, ensuring internal teams are informed of customer needs and challenges. Collaborate with support and product teams to resolve issues and improve customer outcomes.
• Data Analysis and Reporting: Track and report on customer metrics, satisfaction levels, renewal rates, and other KPIs. Identify trends and areas for improvement based on data insights.

• Experience: 0-2 years in a customer success, account management, or related role.
• Skills: Strong communication and interpersonal skills; ability to build relationships and provide exceptional service.
• Organization: Strong time-management and organizational skills with the ability to manage multiple client accounts effectively.
• Problem-Solving: Proactive approach to resolving issues and optimizing client satisfaction.