Specialist Network Engineer

Our Culture:

At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.

Duties and Responsibilities:

Project Planning and Designing

• Create implementation plans, designs and generate detailed technical implementation report for each undertaken project.
• Generate design, implementation, disaster recovery, and other technical documents if required.
• Stay current on industry trends and new technologies and recommend future initiatives.

Implementation

• Install new products and apply performance and security procedures.
• Supervise the migration of existing solutions and apply needed updates.
• Complete configuration and upgrading based on design and specifications of client proposals.
• Provide project LLD design and project implementation plan

Testing, Documentation and Reporting

• Complete integration and test the applications and systems.
• Maintain and submit accurate implementation reports, test reports, and other documents as required per project basis
• Provide timely status reports to supervisors and project managers.

Technical Assistance and Consultation

• Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
• Follow-up on major accounts in terms of technical support and proactive support service.
• Maintain applications, operating systems and perform various preventative maintenance tasks for clients.
• Provide hands on training to the customer “Knowledge Transfer”.
• Run Instructor led classroom training.
• Provide post-implementation consultation by analyzing operational needs and proposing technical solutions based on customer requirements

• Bachelor's degree in Telecommunication, Computer Engineering, Computer Science or any related IT field.
• +6 years of experience in any IT related field.
• Hands-on experience with implementing/upgrading/troubleshooting PSTN voice gateways (MGCP, SIP, SCCP, PRI, FXO and FXS).
• Hands-on experience with implementing/Supporting/troubleshooting Survivable Remote Site Telephony (SRST).
• Hands-on experience in ESXi, VMware, vCenter and vSphere Implementation and basic configuration.
• Hands-on experience in CIMC Configuration.
• Hands-on experience in analysis, designs, implementation and Troubleshooting for Cisco Unified Communication Manager, Cisco Unity connection and Cisco Contact Center Express.
• Experience with Cisco Unified Presence deployments and Cisco Jabber, Spark etc.
• Deep knowledge and experience with designing and implementing Dial Peers and Dial Plans
• Hands-on experience in installing/maintaining/migrating licenses
• Hands-on experience in configuring/maintaining/troubleshooting Collaboration Endpoints
• Good Call Control knowledge i.e. Dial Peers, Dial Plans, +E.164 Routing, Dialing Normalization, Classes of Service and Calling Search Spaces,
• Hands-on experience in Cisco WebEx Meetings Server (CWMS).
• Hands-on experience in Cisco Meeting Server (CMS). Hands-on experience in Cisco Collaboration Edge (Cisco Expressway-C and Expressway-E)
• Hands-on experience in installing certificates
• Provide project LLD design and project implementation plan.
• Hand-on Experience in Cisco Routing and Switching
• Hand-on Experience in Cisco Firewalls, Fortinet Firewalls, Cisco ISE
• Hand-on Experience with Load balancers ( F5 ASM, LTM,GTM)
• CCIE or CCNP Collaboration.

Skills:

• Very Good command in both English & Arabic languages (writing, reading & conversation)
• Very Good written and verbal communication skills
• Ability to learn new languages and technologies
• Attention to details