OVERVIEW:
Spectra Logic Corporation is a global leader in data management, data protection and data storage technology. With its focus on data storage innovation for more than 40 years, Spectra helps organizations modernize their IT infrastructures and protect and preserve their data with a broad portfolio of solutions. Spectra’s solutions combine hardware, media, software and services, allowing customers to manage, migrate, store and preserve business data long term, along with features to make data ransomware resilient, whether on premises, in a single cloud, across multiple clouds or in all locations at once.
THE ROLE:
The Product Support Engineering role embraces a leadership role in the Support organization, as the interface between Development Engineering and the System Support Specialist team. Identifying solutions to complex problems and working throughout the organization to provide a resolution. Troubleshooting and communication skills are essential, with the ability to create concise action plans for our teams and the customer to understand the path forward.
The ideal candidate will be self-motivated, with a desire to provide coaching and documentation for the organization through creation/maintaining the Knowledge Base, along with providing group training.
The role also requires a close working relationship with the Escalation Management Team to provide a Subject Matter Expert level of assistance during remote sessions and conference calls. This can require patience and the ability to explain technical information at various technical levels within the customer organization.
WHAT YOU’LL BE DOING:
WHAT YOU NEED TO BRING TO THE TABLE:
IT WOULD BE NICE IF YOU HAD:
EDUCATION:
COMPENSATION:
Base salary range: $85,000 to $115,000 annually. While this salary range is a good faith and reasonable estimate, a candidate’s actual salary will be competitive based on a variety of factors including the candidate’s knowledge, skills, experience and location.
BENEFITS:
Spectra provides a casual work environment and a compensation structure that rewards contribution and hard work. Our comprehensive benefits package includes:
WHY SPECTRA?
Located in the foothills of the Rocky Mountains in Boulder, Colorado, Spectra is an entrepreneurial, private company with more than 40 years of proven success preserving, protecting and defending the world’s data. We place a high value on our team’s happiness, work/life balance and professional development, so everybody wins – customers included.
**Spectra is committed to recruiting and retaining a diverse and inclusive workforce. We are proud to be an Equal Opportunity Employer, and we never discriminate against applicants or employees on the basis of gender, age, color, disability, gender identity, gender expression, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other characteristics protected by applicable law.
Spectra Logic delivers innovative, highly scalable solutions that ensure the safe and timeless preservation of our customer’s vital and exponentially growing digital assets.
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