Account Manager

Job Description – Account ManagerLocation:VancouverReports to: VP, Growth & Account ManagementAbout WildpackWildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages for a variety of brand owners in the retail CPG space.The company specializes in aluminum can beverage sleeving, filling, package brokering, and third-party logistics. We are looking for someone who is a natural leader and is committed to delivering high quality service with high-performance results. Bring an entrepreneurial spirit and come grow your career in a fun, inclusive, and established business that is supportive with lots of opportunity for advancement. The Company recently went public on the Canadian Toronto Stock Exchange Venture, bringing massive opportunities to its employees for career progression and a variety of learning opportunities.Wildpack has continued to expand its team and clientele base year-after-year and expects to continue its growth through training, developing, and opening opportunities to its team through career advancement.About the roleJoin Wildpack as an Account Manager – located at our plant in (LOCATION) to become a part our Sales & Service Team and manage some of our primary accounts.As an Account Manager you will be self-motivated and have thrived in your experience with B2B sales and service. You love the juggle of client’s projects and needs and pride yourself on simplifying, organizing and completing them on time and on budget. You are an expert in developing and nurturing strategic partnerships with your accounts to grow them with every season and a view to elevating them to Key Account status.You know that success comes from creating and maintaining long-term, trusting relationships with our customers on a local, all the way to a national scale and that by putting all of this together your work as the primary point of contact enhances and strengthens our relationships with these accounts ensuring Wildpack’s growth.A day in the life:What you do• Ensure an excellent reputation for service with a focus on customer retention, resulting in repeat business and contract renewal• Represent Wildpack on calls and presentations and travel to client’s Corporate offices, as needed• Coordinate internal production, external supply vendors and customer inbound/outbound requests.• Forecast and plan the customer’s production needs and materials• Schedule and conduct site walk-throughs with new or prospective clients• Strive to meet given budget guidelines, as presented by customers• Increase account revenue and identify new business opportunities• Analyze changing market demands and develop or revise strategies to respond to recurring client concerns• Deepen relations between Wildpack and the customer to identify current and potential pain points• Resolve customer concerns quickly, cost-effectively and whenever possible, proactively• Communicate, update, and maintain contact with all clients regarding the status of projects• Create, update, and manage client’s documents in an accessible folder• Work with internal teams and clients on all aspects of the projects including on-boarding, artwork development, additional packaging requirements, and production• Provide advice and guidance to clients regarding business development opportunities and areas for strategic growth• Schedule and conduct account reviews, including the construction of customer success plans for top clients, to strengthen satisfaction and build repeat customers• Work with marketing to ensure vendors work to Wildpack capabilitiesQualifications:What you know• 3+ years of Account Management experience or similar role• Successful track record of managing a portfolio of small to mid-tier accounts• Prior knowledge of food production processes (specifically beverages), preferred but not required• Proficiency with Microsoft products including Excel, Word, Outlook, databases and order-processing softwareMust haves:Who you are• Customer-centric approach to your work• Works well in group problem solving situations• Strong internal and external communication skills, both via email and phone• Advanced ability to speak clearly and persuasively in positive or negative situations• Advanced ability to respond clearly, concisely, and promptly to questions/requests via phone or email• Strong ability to present information in both one-on-one and small group situations• Excellent organizational and time management skills• Ability to establish priorities, work independently, and proceed with objectives with little supervision• Strong attention to detail, demonstrating accuracy and thoroughness• Adaptable to changes in the work environment• Punctual and dependable• Strong customer service skills• Ability to work on multiple projects at one timeYour benefits:What you get:We invest in our people, support their growth through mentorship, professional development, and education…