Mobile Customer Service Representative

MOBILE CUSTOMER SERVICE REPRESENTATIVE $20/hrStart Date: August 26th, 2024JOB SUMMARYThe Spectrum Mobile Representative provides basic customer support related to Spectrum Mobile Services. The successful Spectrum Mobile Representative will have an in-depth knowledge of the Company’s Mobile offerings and technical requirements. The Spectrum Mobile Representative will provide technical support in a manner consistent with Charter’s policies, procedures and quality standards. Works under general supervision.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Responsible for providing quality service to customers via phone in maintenance, problem solving, enhancement, and troubleshooting.Handles full service Spectrum mobile related repairs by troubleshooting with customers to resolve difficult issue with devices and mobile phone services utilizing all available diagnostic tools and resources.Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency.Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.Manage customer interactions professionally and efficiently.Remain current and knowledgeable on every aspect of supported product.Accurately document customer account records based on actions taken.Fulfill work schedules as required.Ability to perform other duties and/or projects as assigned.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishWorks various schedules including holidaysRequired EducationHigh school diploma or equivalentPREFERRED QUALIFICATIONSPreferred Related Work Experience and Number of YearsPrevious customer service representative experience 1+Experience working in cable operations, mobile, or telecommunications call centerWORKING CONDITIONSNormal office conditionsPHYSICAL AND MENTAL REQUIREMENTSPhysical RequirementsN/AMental RequirementsProven verbal and written communication skillsComplex problem solving skillsProven follow-up skills, accuracy and attention to detailProven customer service skills, including positive phone demeanorAbility to effectively train and offer guidance to other representativesProficiency with PCs, Microsoft Office Suite and general intranet navigationEOECharter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCOP143 2024-34225 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The pay for this position has a salary range of $20.00 to $25.25. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.