Refunds Manager

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.  

Spreetail is seeking a talented ecommerce professional to join our team as a Refunds Manager. In this high impact role, you will develop and execute strategies to reduce refunds and partner with business leaders in Merchandising, Supply Chain, Channels, and Customer Experience to achieve refund targets. If you are passionate about analyzing data and impacting the P&L, keep scrolling.

• Own company Refund Performance and the Refund line on the P+L. Partnering with Finance to set financial goals, forecasts, interpret actual results and understand variance. . 
• Own channel reimbursement claims processes to reconcile refunds (e.g. Amazon Safe T Claims, etc.), payments, and fees across all channels to ensure we are being paid what we’re owed and not being overcharged.  
• Identifies and mitigates customer ordering and return abuse or fraudulent activity. Partners with our channels and merchandising teams on strategies to proactively stop such activity. 
• Execute strategies to drive down product returns with high return rates and that lead to poor customer experience.
• Leads Refunds team and responsible for team culture, creating an environment of highly engaged and high performing team members.  

• 5+ years of e-commerce experienceleading and developing teams to reduce customer refunds and improve financial results.  
• P+L ownership and executive presence as primary owner, managing executive communication and displays understanding of upward leadership communication needs.  
• High degree of organization and ability to manage multiple, competing priorities simultaneously. Has demonstrated experience of ownership for highly impactful projects that drive millions of dollars of opportunity or savings.  
• Strong strategic planner with experience establishing vision, setting clear goals, strategic initiatives, and aligning teams and roles towards achieving these goals.  
• Strong ability to model using excel, building business cases, plan forecasting, analysis, and simplifying complex data sets.  

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings.

What you can expect from us: 

• The flexibility to take care of yourself. Spreetailers operate in a relationship and experience-driven work culture that promotes results and encourages taking time off when needed. Salaried team members enjoy untracked PTO and hourly team members earn 20 PTO days per year.   

• We believe in celebrating your accomplishments. Each year is a new milestone with the opportunity to receive special gifts, Spreetail Swag Store credit, or donate to a nonprofit of your choice.

• We’ll take care of you and your family. Spreetail will cover 100% of health insurance premiums for you and 50% for your partner and dependents included on the plan, as well as support your growing family with paid time off. 

• The opportunity to revolutionize your community. With two Volunteer Weeks and 24 hours of paid Community Time Off every year, we encourage team members to give back and make a social impact.

Learn more about our full benefits package including parental leave, domestic partner coverage, unit appreciation rights, and more.

Equal Opportunity Employer 

At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed. 

Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.