Customer experience operations analyst

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.

The Role

We are seeking a highly motivated and detail-oriented Customer Experience Operations Analyst to join our dynamic team. The ideal candidate will optimise and manage customer experience processes, analyse performance data, and implement improvements to enhance customer satisfaction and loyalty. This role requires a strategic thinker with strong execution capabilities, technical skills, and a passion for driving customer experience efficiency and effectiveness.

• Optimize processes and workflows, manage customer experience tools, and streamline feedback collection and actioning.
• Analyze performance data, provide insights, and maintain dashboards and reports to improve team performance and efficiency.
• Collaborate with the customer support and success teams to plan, execute, and optimize customer experience initiatives.
• Optimize automation platforms, ensure data integrity, and manage the customer experience technology stack.
• Support customer experience initiatives and act as a liaison to ensure cohesive and coordinated efforts.

• 2-4 years of experience in customer success operations, sales operations, customer analytics, or a similar role.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Proficiency in customer experience tools (e.g., Google Analytics, Looker Studio, Hubspot, Zendesk)
• Strong written and verbal communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy