Digital Operations Manager

Job Summary:

The Manager, Digital Operations, based in London, United Kingdom focuses on optimizing efficiency and ensuring successful product launches across all digital partners. Reporting to the Associate Director, Digital Operations, this role involves managing project deliverables, ensuring optimal product setups, and facilitating all digital operational needs for 1st and 3rd party partners.

Key Deliverables:

Key Stakeholders:

• Facilitate global communication and oversee project management/planning for product setups.
• Review digital best practices for both core and new gamers, staying updated on industry trends and consumer preferences to inform marketing strategies.
• Ensure alignment of plans and execution strategies across functional teams and multiple global locations.
• Manage systems, processes, and work output in various functional areas, utilizing metrics to measure progress, adjust strategies, and provide team direction to achieve specific goals.
• Contribute feedback for compelling preorder incentives to drive early sales and generate excitement among consumers, leveraging exclusive offers and bonuses.
• Provide preorder/launch metadata & assets to digital partners, maintaining consistency and alignment with brand standards.
• Manage communication with digital channel stakeholders, ensuring alignment and collaboration.
• Facilitate test-and-learn analysis based on operational learnings, offering insights and recommendations to drive future success.
• Identifies new PC digital business opportunities in an effort to drive catalogue revenue.
• Collaborates with Square Enix Japan to port catalogue products to new and existing digital partners (Epic Games, GOG, etc.)

Reports to:

• SE West Digital Sales and Operations
• SEJ PC Team
• Strategic and Regional Marketing
• 1st and 3rd party partners

Knowledge & Experience:

Essential:

• Knowledge of digital storefronts for Steam, PlayStation, Xbox, Nintendo, and Epic
• Experience with digital product setup and/or digital supply chain operations
• Knowledge of the video game industry as a whole
• Experience working on multiple projects/titles/releases at once
• Experience working with teams located in multiple time zones

Desirable:

• Experience working with the product setup back ends for Steam, PlayStation, Xbox, Nintendo, and Epic

• Video game industry veteran.  Experience with multinational companies a plus.
• Career focus and experience within digital product release, setup, and product management
• Experience being the primary point of contact for multiple projects/titles/releases at once

Competencies, Skills & Attributes:

Essential:

• Ability to handle tasks autonomously while working closely with relevant teams to reach larger goals
• Key eye for detail
• Strong communication skills

Desirable:

• Ability to explain technical concepts/highly specific processes at a very basic/top line level

Other:

• Interest in video games
• Collaborative team player

Our goal at Square Enix is to hire, retain, develop and promote the best talent, regardless of age, gender, race, religious, belief, sexual orientation or physical ability.

Our pledge to D&I

At Square Enix we believe in the importance of being a diverse and global company, and we stand firmly together against any forms of injustice, intolerance, harassment or discrimination. In our effort to create a truly diverse workforce, we pledge to continue to raise awareness in every step of the employee experience, from recruitment to promotions to ensure equal opportunities for all. One of our goals is to champion diversity in games and at work and work together to inspire real change.

Learning and education around D&I will be a key element for us to continue to grow as an organization. With unconscious bias training, D&I workshops and a variety of initiatives to give our employees the opportunity to be heard and be part of that change to achieve real equality. We need all our efforts to continue to build our culture of inclusion and equality.

We are also proud to partner with UKIE's Raise the Game pledge, BAME in Games and Women in Games, to name a few.

Hybrid Working Policy

Square Enix is pleased to be an employer that offers flexibility within the workplace.

We have a hybrid working policy which allows employees to work from the comfort of their home, three days per week, and in our amazing Blackfriars office for the other two.

Or, if being in the Office is your preference, you can choose three days working from our office and two days working from home. The choice is yours!