Live Chat Assistant

Job Description: Square is seeking a passionate and resilient Live Chat Assistant to join our team in San Jose, California. As a Live Chat Assistant at Square, you will be responsible for providing exceptional customer service through live chat interactions with customers. This role requires strong communication skills and the ability to research and quickly provide accurate information to... customers. Responsibilities: 1. Engage with customers via live chat to provide support and assistance with product inquiries, technical issues, and account troubleshooting. 2. Utilize resources and tools to research customer inquiries and provide accurate and timely responses. 3. Collaborate with team members to escalate complex issues and provide a seamless customer experience. 4. Maintain a high level of professionalism and customer satisfaction in all interactions. 5. Stay up-to-date on product knowledge and updates to effectively assist customers. Requirements: 1. 4 years of experience in customer service or a related field. 2. Strong communication skills and the ability to multitask in a fast-paced environment. 3. Passion for providing exceptional customer service and resolving issues efficiently. 4. Resilience to handle challenging customer interactions with a positive attitude. 5. Ability to work well in a team environment and collaborate with colleagues to achieve common goals. 6. Proficiency in basic computer skills and familiarity with live chat platforms. Benefits: - Employee discounts on Square products and services. - Free food provided in the office. - Dental insurance coverage for employees. Working Environment: Join a team at Square that leads the industry through cutting-edge ideas and solutions. Collaborate with innovative thinkers and make a meaningful impact in the technology and finance industries. Equal Opportunity Statement: Square is an equal opportunity employer and is committed to diversity in the workplace. We celebrate and value the differences of all employees and candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Live Chat Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs