Remote Web Chat Officer

Job Description: Square is seeking a Remote Web Chat Officer to join our team in Fort Worth, Texas. This part-time entry-level position will require the successful candidate to have at least 1 year of experience in customer service or a related field. As a Remote Web Chat Officer, you will be responsible for providing support to customers through web chat interactions... Responsibilities: 1. Respond to customer inquiries and resolve issues promptly and professionally through web chat. 2. Provide product information and assistance to customers in a clear and concise manner. 3. Ensure customer satisfaction by addressing concerns and providing solutions. 4. Collaborate with other team members to escalate and resolve complex issues. 5. Maintain accurate records of customer interactions and transactions. 6. Update knowledge base with frequently asked questions and solutions. 7. Meet or exceed performance metrics, such as response time and customer satisfaction ratings. 8. Take ownership of customer issues and follow through until resolution. Requirements: 1. Driven and motivated personality traits. 2. Strong time management and communication skills. 3. Ability to work independently and prioritize tasks effectively. 4. Proficiency in using web chat software and CRM systems. 5. Excellent typing speed and accuracy. 6. High school diploma or equivalent. 7. Availability to work evenings and weekends as needed. Benefits: 1. Parental leave for new parents. 2. Paid overtime opportunities. 3. Gym membership reimbursement. 4. Opportunities for unlimited personal and professional growth. Deadline to apply: August 8, 2024 Equal Opportunity Statement: Square is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Web Chat Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs