Job details

Senior Business Analyst, Customer Insights

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Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

We are looking for a smart, driven individual to join our Business Operations team. The ideal candidate is a high potential individual who is ready to solve interesting and challenging problems such as optimizing customer interaction reporting and assessing if business actions resulted in changed customer behaviors through deep data analysis. You'll forge partnerships with executives and internal business partners to drive understanding and make recommendations. In this high-visibility role, you'll work on projects that directly impact the success of the business.

Responsibilities:

Design and build cross-functional dashboards to monitor key performance indicators for the business and facilitate decision making within Operations and key stakeholders
Analyze consumer feedback along with operational datasets to understand trends in behavior in order to optimize across the following: excellent customer experience, efficient operations, and lower cost.
Answer key questions by leveraging all data and tools available and developing an appropriate analytical approach, diving into the data, leveraging relationships, and presenting findings and recommendations to executives and key stakeholders.

Qualifications

BA or BS required
3+ years of work experience is preferred. Preferred backgrounds include top performing management consultants, banking/PE analysts, or data science / analytics in a leading tech company
Advanced skills with Excel, SQL, and Tableau are required
Strong analytical skills to drive fact-based decision making
A strong record of rolling up sleeves and tactical execution
Python skills a plus as is an MS in Operations, Engineering, Business, Economics, Statistics, Data Science, Analytics, or other advanced degree from a top school

You're Our Ideal Candidate If You Enjoy:

Focused on operations with an interest in analyzing data to optimize processes and identify opportunities for product / service improvement.
Analytically minded: you can not only come up with an idea (the “what’s”), but the “why’s”, “how’s”, and “when’s” too … along with the data to back it up!
Detail-oriented and able to juggle many tasks within a fast-paced, extremely dynamic environment
Self-starter with a continuous improvement mindset
Driven to make an impact on the business: you’re scrappy and don’t give up
Great team-player and able to work well with people internally and externally to the organization
Desire to take on new challenges and evolve quickly into a category owner role

Additional Information

At SquareTrade you'll have access to:

Medical, dental and vision coverage with network optionality to support our dispersed workforce
HSAs and FSAs
Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
$75 monthly allowance to support self-care and well-being
Up to 4% company match into 401(k)
Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
Paid Time Off
Work flexibility
Talent shares
Tuition reimbursement
Learning opportunities
Hybrid work arrangements
$80 monthly internet connectivity stipend
Various corporate perks and discounts

The Team: http://www.squaretrade.com/leadership

(Colorado Only) Pursuant to applicable law, SquareTrade estimates the possible base compensation for this role, if hired in Colorado, to be within the following range: 85K - 115K

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$85000K

$115000K

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What You Should Know About Senior Business Analyst, Customer Insights, SquareTrade

Are you ready to take your analytical skills to the next level? Join SquareTrade as a Senior Business Analyst, Customer Insights and play a pivotal role in optimizing our customer interactions and driving impactful decisions. Based in sunny Denver, CO, you’ll be part of a dynamic team focused on service innovation in a $30 billion industry, partnering with renowned brands like Amazon and Walmart. In this high-visibility role, you’ll utilize your advanced skills in Excel, SQL, and Tableau to analyze consumer feedback and operational data, enabling us to understand trends and optimize customer experiences. You'll work closely with executives and internal partners to transform data into actionable insights and recommendations, creating cross-functional dashboards that drive key performance indicators and facilitate decision-making. Your analytical mindset and detail-oriented approach will help you juggle various tasks in this fast-paced environment while ensuring that our operational processes are efficient and cost-effective. If you’re a self-starter who loves diving into data, this is an exciting opportunity to make a significant impact at SquareTrade, a proud member of the Allstate family. Get ready to evolve quickly and embrace new challenges as you can grow into a category owner role. Your journey starts here at SquareTrade, where your contributions can truly make a difference!

Frequently Asked Questions (FAQs) for Senior Business Analyst, Customer Insights Role at SquareTrade

What are the key responsibilities of a Senior Business Analyst, Customer Insights at SquareTrade?

As a Senior Business Analyst, Customer Insights at SquareTrade, your primary responsibilities include designing and building cross-functional dashboards to monitor vital performance indicators, analyzing customer feedback and operational data to identify trends, and making data-driven recommendations to optimize customer experiences and operational efficiencies. You'll partner with executives and internal stakeholders to ensure our business actions are informed and effective.