Retail Sales Lead (Woodfield Mall)

As a Retail Sales Lead at Squishable, your responsibilities include aligning store objectives with company priorities, enforcing sales strategies, managing productivity, acting as a brand ambassador, developing product knowledge, supervising the team, and providing constructive feedback. Your primary goal will be to create an exceptional customer experience while empowering your team to achieve their best.

To qualify for the Retail Sales Lead position at Squishable, candidates must have at least two years of supervisory experience in a customer-facing retail environment. We're looking for dynamic leaders who demonstrate exceptional organizational and communication skills, emotional intelligence, and a passion for developing team members. Flexibility in scheduling and proficiency with Microsoft Office Suite are also important.

A Retail Sales Lead can drive brand loyalty for Squishable by actively engaging with the local community through events and initiatives, creating a welcoming store environment, and ensuring that the team delivers unforgettable customer service. Building personal relationships with customers and maintaining an enthusiastic store presence will help turn casual shoppers into loyal fans.

As a Retail Sales Lead at Squishable, you'll work in a vibrant and friendly environment filled with creativity and passion. You'll be surrounded by a team full of like-minded individuals who love the brand, and you'll have the opportunity to interact with enthusiastic customers who appreciate our unique products. It’s a fast-paced setting where teamwork and positivity thrive!

The pay rate for the Retail Sales Lead position at Squishable starts at $17 per hour. In addition to competitive pay, you will be part of a diverse and inclusive environment that values your contributions and fosters personal and professional growth.

To effectively handle a customer complaint as a Retail Sales Lead, I would listen attentively to the customer's concerns, empathize with their feelings, and engage with them to find a solution. I would ensure to remain calm and professional, working with the team to follow up with the customer to ensure their satisfaction.

To motivate my team, I focus on setting clear goals, providing regular feedback, celebrating successes, and fostering a positive work environment. I would also encourage open communication, recognize individual contributions, and offer opportunities for skill development to enhance team morale.

In my previous role, I analyzed sales data to identify trends and implemented targeted sales promotions that aligned with customer preferences. By empowering the team to engage customers with these promotions, we saw a 20% increase in monthly sales over two quarters.

Successful Retail Sales Leads should be passionate, organized, and adaptable. Strong communication skills, effective leadership abilities, and a positive attitude are also vital, as these qualities help build team morale and foster strong customer relationships.

I stay informed about product knowledge by regularly reviewing training materials, attending product launches, and engaging with my colleagues. Additionally, I encourage my team to share their insights and experiences related to our products, allowing us to learn from one another continuously.

I once noticed a team member struggling with customer engagement. I approached them during a quiet period and provided specific feedback on how to enhance their interaction. I emphasized their strengths and suggested strategies for improvement, ultimately supporting their growth and boosting their confidence.

To ensure a high standard of customer service in my store, I would implement regular training sessions, set clear expectations for the team, and lead by example. By cultivating a team culture focused on exceptional service, we can create memorable experiences for every customer who walks through our doors.

I have experience in managing inventory through careful tracking, regular audits, and efficient stock organization. I am proactive in addressing discrepancies and ensuring our stock levels meet customer demand without excess waste.

I approach setting sales targets collaboratively with my team by analyzing historical sales data and considering upcoming promotions. I make sure targets are achievable yet challenging, encouraging team input to foster ownership and accountability.

I enhance the shopping experience for customers by fostering a welcoming environment, ensuring product displays are inviting, and training staff to engage customers joyfully. I also gather feedback regularly and adapt our approach based on customer preferences to continuously improve.