Sr Assistant Help Desk Tech - L2

Job Description:

This is a full time position working remote

• At DXC, we use the power of technology to deliver the mission-critical IT services our clients need to modernize operations and drive innovation across their entire IT estate. We provide services through the Enterprise Technology Stack for Business Process Outsourcing, Analytics & Engineering, Applications, Security, Cloud, IT Outsourcing, and Modern Workplace.Our DXC Modern Workplace services enable client employees to easily find, understand and interact with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that allows employees to work smoothly and safely.

What you will do?

• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Recommends hardware solutions regarding personal computers in assigned areas.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.

Who you are?

• High school diploma or G.E.D.
• Two or more years of personal computer support experience
• Experience working with personal computer hardware, software, and terminology
• Experience working with personal computer systems and local area networks

• Computer skills
• Organizational skills
• Problem solving skills
• Ability to operate computer peripherals including monitors, printers, and scanners

This is a full time position working remote

• Office environment
• Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and amplify client success. At DXC we support each other and work as a team, globally and locally. Our achievements demonstrate how we deliver excellence to our clients and colleagues. You will join a team that works to create a culture of learning, diversity and inclusion and is dedicated to strong ethics and corporate citizenship

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $36,500 - $54,700.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

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Please note: DXC will respond only to requests for accommodations due to a disability.