Sr Dir Product Management- Platform Core & Ecosystem

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We are looking for a Sr. Director of Product Management for Platform Core & Ecosystem who will be responsible for leading and managing a team of product managers in support of our core platform capabilities. This role is crucial in driving the success of our customers by focusing on key areas - Platform Core foundation, Application Lifecycle Management (ALM), Admin Experiences, and Store.

As the Sr. Director of Product Management, you will lead a cross-functional team comprising Design, Engineering, and other Product Management leaders to deliver on the strategic roadmap. You will be responsible for driving innovation and developing a deep understanding of customer needs and market trends to identify new product opportunities. Your role will include managing and prioritizing product backlogs based on customer needs, market opportunities, and technical feasibility. The ideal candidate will have a deep understanding of enterprise software products, strong leadership skills, and a proven track record of driving successful product strategies and roadmaps.

This role spans several of our following foundational products that enable the success of our customers:

• Platform Core foundation: You will oversee the development and enhancement of our core platform capabilities. This will include ensuring the platform's stability, scalability, and security, enabling the success of our customers.
• Application Lifecycle Management (ALM): In this role, you will drive the development of our ALM capabilities, enabling our customers to manage their applications' lifecycle more efficiently. You will work with the team to define and execute product strategies that align with the company's overall business objectives and priorities.
• Store: You will lead the development and enhancement of our Store capabilities, enabling our customers to discover and download applications and integrations from our ecosystem of partners. You will work with the team to develop effective go-to-market strategies, messaging, and positioning to drive product adoption and usage.

What you get to do in this role:

• Lead a team of product managers to define and execute product strategies and roadmaps that align with the company's overall business objectives and priorities.
• Work closely with cross-functional teams, including Design, Engineering, and other Product Management leaders, to ensure successful product launches and adoption.
• Develop a deep understanding of customer needs and market trends to identify new product opportunities and drive innovation.
• Build strong relationships with key customers and partners to gather feedback and insights that inform product decisions.
• Manage and prioritize product backlogs based on customer needs, market opportunities, and technical feasibility.
• Drive product adoption and usage by working with Outbound Product Management to develop effective go-to-market strategies, messaging, and positioning.
• Define and track key product metrics to measure the success of product initiatives.
• Mentor and coach the product management team to ensure their continued growth and success.

To be successful in this role you have:

• 10+ years of experience in product management, with at least 5 years in a leadership role.
• Strong understanding of enterprise software products and services, including cloud-based platforms, SaaS, and PaaS.
• Excellent leadership skills with a track record of managing and developing high-performing teams.
• Experience working in a fast-paced, dynamic environment with the ability to adapt quickly to change.
• Strong customer focus with the ability to translate customer needs into product requirements.
• Excellent communication and presentation skills with the ability to influence and build consensus across different teams and stakeholders.
• Bachelor's degree in computer science, engineering, or a related field; MBA preferred.

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For positions in the Bay Area, we offer a base pay of $227,600 - $398,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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