Job details

Sr IT Support Representative

Overview:

Job Summary

Provide third-tier support for all end-user hardware and applications, within the organization. Work with the facilities we partner with for connectivity issues in the field. Create support tickets and escalate issues, as needed. Work with IT Infrastructure on special projects. Perform entry level system/network administration.

Responsibilities

Respond to third-tier requests for technical assistance in person, phone, and/or email in a user-friendly and professional manner.
Diagnose and resolve third-tier technical hardware and software issues – Dell laptops/tablets, iPhones, printers, Microsoft Office suite, Internet Explorer, Chrome, Anti-virus, etc.
Research issues using available information resources – i.e. ability to “Google” for answers.
Monitor server and network performance; assist with system initiatives, performance and process improvement, implementation, and assigned projects.
Log all customer interactions, filling out detailed information in tickets and document resolutions.
Redirect/escalate problems to appropriate resources.
Perform other duties and responsibilities as required, assigned, or requested.

Qualifications

Associate degree in Information Systems or a related discipline preferred
At least 3 years of IT troubleshooting, customer service or related experience required
Ability to communicate clearly and concisely both verbally and in writing
Experience with laptop/desktop imaging
Experience with drive encryption (i.e. BitLocker, TrueCrypt, etc.)
Energetic and positive approach to rapidly evolving changes and challenges of a complex workplace
Understanding of general business processes.
Ability to work independently and in cooperation with others
Ability to train/educate users
Flexibility in assigned working hours
Group Policy experience, with the ability to troubleshoot issues (at the desktop level)
Scripting experience – ability to write simple batch files, for task automation
Other preferred qualifications include:
- Experience with Mobile Device Management platforms
- Experience with Endpoint Protection practices
- Experience with drive encryption (i.e. BitLocker, TrueCrypt, Symantec PGP, Symantec Encryption etc.)
- Experience with Dell Kace 1000 (service Desk/patching) and Dell Kace 2000 (imaging)
- Ability to write/modify simple SQL queries
- Windows server administration
- Linux server administration
- Cisco and/or HP networking
- System hardening (workstations)
- Telecom (Voice mail, VoIP, set programming)

About naviHealth

naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.

Our Purpose

Improving the healthcare experience for seniors to live a more fulfilling life.

Our Values

Rooted in respect
Guided by purpose
Devoted to service
Energized by impact

The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.

By naviHealth

naviHealth's purpose is to improve the healthcare experience for seniors to live a more fulfilling life. We support this purpose by living our core values. We believe all of our colleagues should see our values in everything they do each day. E...

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INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Brentwood, TN

DATE POSTED

July 26, 2023