Job details

Sr Manager - Training

Position Overview

The primary responsibility of the Sr Manager – Training is to plan develop training for all Team Members. Training which includes, but is not limited to, new game implementation training, promotional training, cross training, and new and continued compliance training.

All duties are to be performed in accordance with Company and departmental policies, practices, and procedures. All Company Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Essential Duties & Responsibilities

Approves new training techniques and suggests enhancement to existing training programs.
Reports incidents and deviations from the company’s standards.
Manages and coordinates the training team and plans training schedule
Performs administrative duties.
Prepares regular and special reports on training SOP and projected forecasts.
Maintain necessary records and files.
Suggests, develops and implements new revenue raising initiatives, such as procedural changes, improvement to productivity.
Align with cross-functional resources to create design documents and curriculum plans.
Create eLearning units in various formats including short videos and web-based training, among others.
Evaluate Team Members on previous training to identify weaknesses and areas that need additional training.
Ensure the highest quality customer service. Stimulate a friendly and courteous attitude among Team Members by consistent example of pleasant expression, alert posture, and hospitable manner.
Display a working knowledge of all table games Rules & Procedures and remain up to date with changes as they occur.
Read, verify, and sign appropriate documents when necessary.
Maintain a positive rapport and professional interaction with all Table Games Team Members and those from other Departments.
Perform job duties in a safe manner.
Attend work as scheduled on a consistent and regular basis.
Perform other related duties as assigned.

Minimum Qualifications

At least 21 years of age.
Proof of authorization to work.
Bachelor’s degree required.
Minimum 3 years’ experience on a similar role.
Extensive knowledge of games, operations, Team Member management and company rules, policies and procedures.
Must have excellent verbal and written communication skills with the ability to communicate with all levels of the organization. Possess excellent organizational skills.
Have excellent interpersonal, leadership, team building, marketing and problem-solving skills. Ability to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.

Physical Requirements

Must be able to:

Physically access assigned workspace areas with or without reasonable accommodation.
Work remotely as necessary.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, and dust.
Utilize laptop and standard keyboard to perform essential functions of the job.

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3.4

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CEO of Las Vegas Sands

Robert G. Goldstein

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By Las Vegas Sands

Las Vegas Sands brings a touch of Venice to the US and China. Replete with gondoliers and a replica of the Rialto Bridge, the company's Venetian Las Vegas Hotel, Resort & Casino offers a 120,000-sq.-ft. casino and a 4,000-suite hotel, as well as a...

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FUNDING

Private

INDUSTRY

Hotels & Resorts

TEAM SIZE

10000+

LOCATION

Hybrid, based in Las Vegas, NV

DATE POSTED