Sr. Area Manager, CityWalk Food Operations

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Summary

The Senior Area Manager, CityWalk Food Operations, assists the Director in managing multiple businesses within the CityWalk Owned and Operated Food Portfolio. This position is responsible for establishing and maintaining all operational and service level standards for both internal and external guests. Oversees the efficient and profitable operation of multiple venues and indirect leadership of the assigned General Managers and their teams. Ensures positive performance to budget and standards. Participates in division initiatives, partners with key departments. Ensures all CityWalk standards, policies and procedures are adhered to.

Responsibilities

• Ensure the highest quality food, beverage, service, sanitation, safety, and retail standards are maintained.
• Maintain high visibility in assigned venues, evaluate staffing/revenue and margin generation/controls/performance, guest, and Team Member experience, communicate goals and expectations, maintain standards, coach, interact with staff and Team Members through continued training and role modeling, monitor equipment and infrastructure needs, generate growth and efficiency objectives and plans, partner with culinary teams.
• Lead the aggressive efforts to achieve or exceed budgeted sales and profit goals.
• Oversee food, beverage, and labor costs through proper and hands on monitoring of all policies and procedures.
• Strictly enforce all cash handling procedures, purchasing, and receiving procedures and accounting policies, and address all issues of non-compliance in a timely manner.
• Ensure strict accordance with all State of California beverage laws, as well as Los Angeles County beverage rules and regulations, by ensuring Responsible Beverage Service Program is administered.
• Establish accountabilities for training, developing, coaching, and evaluating front line leaders and General Managers in all aspects of business.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training, and Team Member involvement activities.
• Perform other duties as assigned.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 – $120,000 (bonus eligible)

Required Skills

• 3 – 5 years General Manager experience in Restaurant and/or Specialty Entertainment Center/Theme Park experience.
• Bachelor’s Degree from a four-year college or university in Business/Hospitality is preferred.
• Strong communication skills/financial, budgeting and P&L experience/high volume/cross discipline/proven track record and accomplishments; or equivalent combination of education and experience.
• Certifications, Licenses, Registrations – Relevant to Food & Beverage Industry, Food Safety, Responsible Beverage Service, etc.
• Must be available to work on weekends, holidays and nights as required.
• Must be able to work outdoors in varying weather conditions, with frequent walking/traveling to multiple venues.
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols in select work settings or where jurisdictionally mandated.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Desired Characteristics

• Knowledge of business operations in Food & Beverage Industry.
• Technical knowledge in Food & Beverage Industry-related systems.
• Culinary skills and knowledge of recipe R&D.
• Ability to manage multiple tasks effectively.
• Ability to solve problems quickly and utilize sound judgment.
• Strong interpersonal, analytical, organizational skills.
• Strong delegation, mentoring and coaching skills.
• Proactive thinker/self-starter and team player.
• Strong presentation skills.

Additional Requirements:

• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.