Sr. Associate, Revenue Operations

What You'll Be a Part Of:

ActionIQ is a leader in the massive and fast growing category of Customer Data Platforms (CDP). Our product brings order to Customer Experience (CX) chaos. ActionIQ's CX Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data, while helping technical teams regain control of where data lives and how it is used. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. Enterprise brands such as Autodesk, Bloomberg, Morgan Stanley, The Washington Post, Hertz, Atlassian and many more use our CX Hub to achieve growth through extraordinary customer experiences.

The Team You'll Join:

As Revenue Operations Senior Associate, you will report to the Head of Revenue Operations. The Revenue Operations team plays an instrumental role in helping our Sales, Marketing & Customer teams be successful through planning, reporting and process improvement at ActionIQ.

How You'll Contribute:

• Own our Go-To-Market tech stack across our Sales, Marketing and Customer Org.
• Salesforce & Hubspot administration including but not limited to: building automation and flows, integrations with other tools, reporting & dashboards, and designing workflows and processes.
• Maintain data integrity across our systems by designing, executing and auditing our internal systems.
• Manage users, roles, groups, sharing rules, and workflows to maintain the right level of security across our tools.
• Partner with enablement to document, train and educate our internal teams on how to use and maximize our GTM tech stack.
• Be the technical owner for key business processes including data enrichment, engagement, CPQ, lead routing, forecasting, commissions, and more.
• Gather requirements, evaluate and implement new tools and make them successful.
• Support our internal teams by fielding questions & solving problems.
• Day-to-day operational support for our GTM teams including territory management, segmentation, lead/contact lists, and campaign management.
• Come up with new ideas on how we can reduce churn, increase revenue, improve efficiency and reduce cost.

What You Bring:

• 2+ years of experience in CRM management working directly with Salesforce and Hubspot
• Salesforce Certification, Hubspot a plus
• Analytical mindset with quantitative problem-solving skills
• Strong written and verbal communication with the ability to express complex topics clearly and easily
• Strong project management skills, with the ability to manage multiple projects simultaneously and prioritize responsibilities with high attention to detail, follow-through, and resourcefulness
• An interest in working in a fast-growing, fast-paced environment with changing responsibilities, and a willingness to lend a helping hand wherever it's needed

Our work is broad and complex in nature - please don't rule yourself out if you do not meet every requirement.

Compensation and Benefits:

• Our compensation package includes base salary, stock options, and the great benefits shown below.
• The salary range for this role is: $95,000 - $105,000
• Enjoy leading Medical, Dental and Vision benefits, 401k, FSA, Commuter Benefits, Gym Reimbursement, flexible PTO and 12-weeks paid parental leave
• Get to work with a fun, inclusive, and smart team of people as we build a New York City based enterprise software company.
• We have a beautiful office in NYC right on Madison Square Park, and local employees come into the office on a hybrid schedule, three days a week (M, W, Th) #LI-Hybrid.
• Office perks include catered lunches, a stocked kitchen with beverages and snacks, and monthly social hours.
• Learn more about the next chapter for us, our customers and the future of customer experience here.
• To find out more about our people and Life At AIQ, be sure to visit our Medium Tech and Life blogs.

ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunities for all applicants and want to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.