Sr. Client Services Manager

What You'll Do:

The Sr Client Services Manager for BidSwitch will play a vital role in the continued growth of the BidSwitch business and be responsible for the management of BidSwitch’s key demand and supply partner relationships.

The Sr Client Services Manager will be responsible for managing the day-to-day DSP and SSP relationships and ensuring ongoing health and growth of these accounts. They will work closely with cross-functional leads and play a key role in cultivating client relationships, setting business processes and providing business consultation as well as identifying and developing new business opportunities. In this role, we are seeking a proactive, results-driven individual, with a skill for multi-tasking and a desire to grow their commercial career.

Key Responsibilities:

• Manage the day-to-day communications and interactions with Tier 1/2 BidSwitch supply and demand partners

• Work cross-functionally internally and externally to own and execute all existing partner contracting needs and subsequent integrations

• Up-sell and cross-sell new BidSwitch products to existing and new partners, where applicable

• Subject matter expert on partner commercial agreements and related addenda

• Drive long-term partnership value by developing an understanding of the client’s businesses, their technical challenges, operating environment, capabilities and goals, as well as the advertising technology industry and competitive landscape

• Serve as internal cross-functional liaison for enabling our customers with top class support and account maintenance, as well as align these internal teams and stakeholders in account vision and business delivery

• Leverage knowledge of BidSwitch offerings to problem solve with the client and co-create valuable solutions; lead analyses of performance trends and opportunities that can facilitate expansion of our partner relationships

• Comfortable and skillful in presenting insights, data & performance metrics during client meetings and/or QBRs

• Leverage large and abstract datasets to provide easily understandable and actionable insights to clients

Who You Are:

• BA/BS degree required

• 5-7 years of experience in the online advertising industry in a vendor or client-facing role

• Knowledge and familiarity with programmatic media trading, industry players, and RTB related technologies

• Experience in managing large/complex accounts, formulating account plans and strategic business reviews

• Strong consultative sales and analytical skills; technical skills a plus

• Rich understanding of data analysis; ability to provide actionable insights from the analysis of complex datasets. A love of problem solving through data.

• Excellent communication and presentation skills; proficiency in PowerPoint & Excel

• Ability to multi-task and work on deadline driven projects

• Comfortable with balancing the needs of internal and external stakeholders, while delivering to notch customer service

• Self-starter, comfortable working in a fast-paced, fun, and entrepreneurial environment

• Ability to travel

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform. At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We work together to achieve our goals, push boundaries, and share successes. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us :

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We will set you up for success and empower you to have a meaningful impact in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

The US base salary pay range for this position per year is:

Certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US-based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days.