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Sr. Customer Marketing Manager

at Simpplr
Hybrid - Redwood City, CA, US

Who We Are

Simpplr is the leading AI-powered employee experience platform. Organizations use our forward-looking, adaptable products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish.

Trusted by more than 500+ leading brands, including Zoom, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable productivity gains, increased employee engagement, and accelerated business performance.

Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Norwest Venture Partners, Salesforce Ventures, and Tola Capital.

The Opportunity

Simpplr is looking for a senior customer marketing programs professional with deep experience and passion for driving customer-sourced pipeline and developing customer advocates. You will own customer marketing programs from research and conception to execution and analysis. You have a deep understanding of multi-channel tactics from email and direct mail to display advertising and online and in-person events. You thrive on metrics and hitting pipeline numbers. You’ll also be a people person who loves to engage with customers and can be persistent in locking down customer speakers. You will be joining an exciting company experiencing hyper growth and a team that values collaboration and fun. We’d love for you to share your previous marketing program successes.

Your Job Responsibilities

What you will be doing:

  • Develop and execute on customer marketing programs to generate leads and opportunities to support upsell pipeline and revenue goals
  • Understand customer personas (internal communications, HR and IT) and new product initiatives to build a comprehensive annual marketing plan
  • Align with account management team to deliver programs, track results and analyze and report on performance
  • Develop a customer communications and development plan to grow a customer community, increase customer loyalty, and grow customer advocates
  • Engage and recruit customers for customer video testimonials, case studies, webinars, events, podcasts, reviews and more.
  • Hands-on involvement with campaign execution including content writing, list segmentation and creation of report

Your Skillset

What makes you a great fit for the team:

  • A minimum of 5 years of customer marketing programs
  • A minimum of 3 years of experience working with a software company
  • A minimum of 2 years of customer community experience
  • Experience working at a high growth company a plus
  • Experience managing partner programs a plus
  • Bachelor's degree

Our job titles may span more than one career level. The starting base pay for this role is between $108,000 - $162,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits.

Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics

Benefits:

Simpplr provides a competitive compensation package along with other benefits. We believe in work-life integration and offer a flexible work environment. These benefits, coupled with an amazing team who believes in our mission, and values transparency, autonomy, and inclusiveness, make Simpplr an incredible place to work.

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CEO of Simpplr
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Dhiraj Sharma
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We inspire greatness in people so they can flourish in all parts of life. And we have made it our mission to transform the work experience for billions of people across the world.

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DATE POSTED
March 28, 2023

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