This job is expired We're automatically mark job as expired after 180 days of its inactivity

Job details

Sr. Customer Success Manager

Who we are:

Mediafly is a fully customizable sales application and sales enablement solution that empowers sellers and marketers to create dynamic, interactive, and value-focused selling experiences both in person and remotely.

We are looking for a customer-focused and passionate person to join our Customer Success team! As a Customer Success Manager, you will ensure our customers’ success by understanding their business objectives, delivering day-to-day guidance on our products, and providing solutions to their biggest challenges. Our Customer Success team recognizes that the ability to create an amazing customer experience is to not only flawlessly react to customer requests, but to also be proactive in developing best practices and processes for the customer. If this sounds like you, we are looking forward to receiving your cover letter and resume!

Responsibilities of a Customer Success Manager:

Maintaining relationships with key customers to establish a thorough understanding of their business needs and how our products and services can serve them
Identifying and quantifying key metrics of value; Increasing ROI for our customers through the meaningful adoption of appropriate features and best practices
Responsible for renewing and growing existing accounts, working with account executives on account plans and growth strategies
Providing support for customers by demonstrating product expertise and guiding them with best practices
Participating in executive business reviews for strategic customers
Demonstrating mastery of our ever-evolving features and capabilities by working closely with our engineers, and using our products as part of your daily rituals
Effectively using data, as well as customer knowledge, to create meaningful interactions with our customers

We'd love to work with you if you have:

5+ years of experience working with customers in Customer Success, Sales Support, Tech Support, or Account Management roles with B2B brand(s) in particular to a SaaS platform.
Bachelor’s degree in technology, marketing/sales, or field or the equivalent skill and knowledge. (preferred)
Successfully working closely with customers, to support partnership including the support escalation process.
Experience working with large and complex customers who have a range of job functions and personalities.
Superior listening, written, and verbal communication skills.
Ability to digest and articulate complex information.
Experience conducting training and webinars for small and large groups, with the ability to adapt to the audience.
Knowledge of Salesforce and Gainsight is a plus
Experience of delivering end-user training, presentations, and demos.

Why Mediafly?

Remote based in US
Generous PTO
Competitive Salary
401K Retirement Plan
Transparent Career Paths
Medical, Dental, Vision
12 Paid Holidays
Paid Parental Leave
Remote Stipend

We have over 200 employees between the US and UK. Thanks to our commitment to employee experience, Mediafly has been recognized as a Best Place to Work from Crain's, Inc. and BuiltIn.

Mediafly welcomes people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and encourage all interested individuals to apply.

Mediafly's HQ is based in Chicago, IL.

Mediafly Glassdoor Company Review

4.7

Mediafly DE&I Review

4.8

CEO of Mediafly

Carson Conant

Approve of CEO

By Mediafly

At Mediafly, we believe in driving breakthrough results for our customers by building beautiful technology that delivers real-time, interactive insights in every meeting. Mediafly is the Evolved Selling™ Platform for your business. Dynamic | Int...

4 jobs

BENEFITS & PERKS

Dental Insurance

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Vision Insurance

Paid Holidays

Sabbatical

FUNDING

Series B

INDUSTRY