Job details

Sr. Director of CX Strategy

About VERITAS

Veritas Technologies solves what no one else can. As the leader in secure multi-cloud data management, over 80,000 customers – including 91% of the Fortune 100 – rely on Veritas to help ensure the protection, recoverability, and compliance of their data.

Veritas has a reputation for reliability at scale, which delivers the resilience its customers need against the disruptions threatened by cyberattacks, like ransomware. No other vendor is able to match Veritas’ ability to execute, with support for 800+ data sources, 100+ operating systems, 1,400+ storage targets and 60+ clouds through a single, unified approach. Powered by Cloud Scale Technology, Veritas is delivering today on its strategy for Autonomous Data Management that reduces operational overhead while delivering greater value. Learn more at

Veritas.com

Our Veritas Customer Experience Officer is seeking a Sr Director of CX Strategy to join the team. This individual will be based out of Santa Clara, CA (or ability to commute to Santa Clara, CA). Veritas is in its transformative journey to offer a data management experience in the cloud for its Alta portfolio. This is a product- and customer journey-oriented role that will help shape the future, go beyond UI and UX to define an ideal journey for customers from discovery all the way through advocacy, and unify internal teams to deliver a world-class experience for all Alta offerings. If you are a strategic thinker who can design brand-oriented experiences, build scalable and smart CX solutions, and run customer experience initiatives across internal stakeholders, then Veritas offers a tremendous opportunity to help reshape its future in the cloud.

Responsibilities:

Working closely with product teams, designers, and users to dive deeply into user journeys to identify problems, re-frame into opportunities, and co-create requirements and design plans.
Evolve our B2B experiences by considering multiple touchpoints and systems to create cohesive end to end experiences across surfaces, apps, teams, and technologies.
Translate complex problems into 'simple' practical design solutions that are grounded in user research and data. Mapping complex customer journeys, visualizing concepts through story boards, prioritizing scalable information architecture, laying out detailed workflows around tech constraints, building intuitive interactions, and prototyping.
Drive collaboration with multiple project partners, including product managers, engineers, marketing managers and other designers.
Engage directly with users and customers to gain a deeper understanding of their goals, validate design solutions, conduct quick rounds of usability testing, incorporating results into your design process.
Bring design to life. Articulate the need and proposed solutions through sketches, storyboards, hi-fidelity mockups, prototypes, or animations across all levels of the organization. Following the designs system, delivering detailed design specs and assets to engineering teams, verifying implementation quality, and tracking success metrics.
Inspire teammates and forge relationships across the company. Show design-thought leadership through collaborative sessions and workshops with partners. Fosters the development of other leaders and empowers others to make decisions.
Resolves problems of an abstract nature across functional areas of the business. Seeks out solutions by identifying and evaluating intangible variables.

Basic Qualifications:

A minimum of 15+ years of proven experience in product design, building and delivering consumer and/or enterprise products
Minimum 8 years prior people management experience
Bachelor's Degree in UX, HCI, Design or a related field
Experience using design thinking and service design tools to tackle complex business problems
Experience solving sophisticated design and technology problems using systems thinking

Additional Qualifications:

Experience driving collaboration on teams with many moving parts and partners
Experience designing for SaaS products and enterprise UX
A proven track record of delivering excellent experiences that meet user needs, product requirements, and strategic business objectives
Excellent interpersonal skills with the ability to clearly articulate a problem space, sometimes in various ways to meet the needs of different stakeholders
Strong prototyping skills, and the ability to find the right balance of fidelity vs. speed to reliably convey key concepts
Creative and analytical skills to facilitate research, synthesize and communicate insights that inspire design opportunities
A strong sense of aesthetic and a desire to achieve a top-quality finished product
Strong interpersonal, written, and oral communication skills. Able to collaborate effectively with Cross functional VP’s and/or Executive Staff
Comfort giving and receiving critique in regular design and experience reviews
Ability to communicate designs and strategy persuasively and concisely to all functions and levels, including executives
Willingness to work in a loosely defined agile and lean design environment. Able to make decisions in the face of uncertainty and takes educated risks
Strong conceptualization and visual communication abilities
Exceptional attention to detail and ability to manage multiple work streams
Understanding of common software project management practices and Agile development

Santa Clara - $197,700 – $367,100

The above pay range is based on a good faith estimate made at the time of publication and may be modified in the future. The pay offered to a candidate may vary within this range depending on factors such as education, experience, and geographic location.

By Veritas Technologies

We solve what no one else can, and that is our customers’ biggest data management challenges. We are committed to seamlessly managing and protecting all of your enterprise data and applications, at any scale, from edge to core to multi-cloud.

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FUNDING

Private

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Santa Clara, CA

DATE POSTED