Role Sr. Product Manager
Location Irving, TX (Onsite)
Duration 12 months
As Sr. Product Manager, you will be responsible for products that power the Help Center's support platform, which includes the customer support interface, ticket management, knowledge base, self-service tools, integrations with other support channels, and analytics. As a Senior Product Manager at the Help Center, you will collaborate with stakeholders and cross-functional teams to ensure all product activities and development processes are on track. You will identify, scope, and design product strategies and user experiences that facilitate company goals. You will also work with customer support, marketing, operations, UX, analytics, legal, compliance, and engineering to implement and deliver application features that enable and enhance customer support experience and streamline support operations.
Responsibilities:
Qualifications:
Job Type: Contract
Salary: $60.00 - $65.00 per hour
Experience:
Work Location: On the road
Zendesk is a Danish-American, customer experience company headquartered in San Francisco, California. We take pride in being recognized among the top 1% of the world's most flexible and remote-friendly companies and prioritizing getting together.
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