Manager, Customer Success (Enterprise) at Stack Overflow in Remote

Lead a team of experienced Senior Customer Success (Sr. CSM) and Customer Success Managers who manage our high touch segment on Stack Overflow for Teams Enterprise product Focus on improving the overall adoption, value story and outcomes for customers on the Enterprise product Coach, hire and mentor a stellar team by providing feedback, coaching and guidance according to individual's strengths and areas of improvement Drive towards the most important goals of our business and aligned to KPIs Identify playbooks to proactively address risks and opportunities with adoption and engagement Support the Enterprise Customer Success managers with EBR and Business value mapping conversations Collaborate on account reviews with Account Executives, Managing Directors and Customer Success Managers to identify opportunities to increase customer value Partner with our Sales team to support with pre-sales activities for high potential customers Participate and lead key items on our weekly, monthly... and quarterly business reviews with cross functional partners in the business to highlight risk, opportunities and progress around key initiatives on our Customer Success roadmap Collaborate with VP, Customer Success, other leaders on the Customer Success team to mutually build, execute and refine the Customer Success roadmap What you'll need to have: 8 years of relevant experience in Customer Success, 3 years in Management capacity as a Team Lead or Manager/Sr. Manager, Customer Success Prior experience being an individual contributor Customer Success Manager (renewal, upsell quota responsibility in a SaaS organization preferred) Bachelor's Degree in relevant discipline or equivalent experience Passion for building trust, fostering relationships, and communicating effectively with customers Passion to coach, hire and train a high performing and functioning team Ability to prioritize and multitask while maintaining urgency, thoughtfulness, and poise under pressure while keeping an eye on the KPIs and success metrics for customers and our business A collaborative mindset to promote partnership to ensure that Stack Overflow for Teams is front and center in Customer's tech stack Proactive, scrappy, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption Salary Range: $80K -- $100K Minimum Qualification Account ManagementEstimated Salary: $20 to $28 per hour based on qualificationsShow full descriptionCollapse