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Stadium Account Manager - job 1 of 2

Instawork is a mission-driven (and fast-growing) company looking for top talent to help us scale our labor marketplace. Our team is composed of talented and dedicated individuals who are passionate about creating economic opportunities for businesses and skilled hourly professionals. Our headquarters is in San Francisco, with hub cities across the U.S., Canada, and India. Our company values are our North Star, guiding us as we craft impactful products and be extraordinary colleagues to each other.

We have been fortunate to be funded by some of the greatest technology investors supporting us on this journey, including Benchmark (Bill Gurley), Greylock Capital, Y Combinator, and many more. Leveraging our accelerating growth, we will continue to grow our team and expand globally in order to revolutionize the labor market.

Instawork, a digital marketplace that connects local businesses with skilled hourly professionals across the U.S., is seeking a Stadium Account Manager, with a proven track record of success to join our rapidly growing team. Reporting to the VP of Hospitality, this role serves as a critical member of the Account Management team and is responsible for ensuring the success of our large venue partners. This role requires great relationship skills and the ability to provide a high level of service to our top partners. This is a results-driven position that requires both customer service and technical ability.

Responsibilities

Maintain high partner retention and satisfaction by providing excellent support and an unwavering willingness to assist our top partners with any concerns they may have
Meet and exceed your growth goals through forging relationships with key decision-makers within target top partners resulting in securing new business and growing overall partner revenue
Manage to generate orders, ensuring high fill rates and successful staffing focus on keeping partners happy and growing our share of wallet with that partner
Manage projects involving complex work streams and cross-functional collaboration (internally and externally)
Stay up-to-date on our top partners business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
Regularly communicate with top partners, resolve partner queries and increase revenue by promoting product innovation
Complete formal executive-level QBRs, highlighting performance and establishing clear commitments on the strategic account planning process with your partners, focused on satisfaction and growth
Continuously escalate partner feedback to correct internal business stakeholders to improve overall partner experience with Instawork product

Who are you

5-7 years of industry experience in hospitality
You are a results-driven person that knows how to cultivate and maintain a strong professional relationship with your top partners
Proven track record of delivering on quota and obtaining positive reviews, takes ownership of problems, and proactively seeks timely resolution
You work well with others in the organization to provide feedback and help create an environment of success
Strategic and creative thinking enables you to not only understand industry and customer trends but apply those insights to deliver strong business results
An entrepreneurial spirit and creativity that sparks your capacity for building and growing the business and solving problems
Excellent communication skills and a consultative approach to identifying problems and finding solutions
Ability to travel (approximately 10-33% of your time) to visit different partners in person within state(s) you support
May require some work on weekends depending on customer need
Excellent verbal and written communication skills
Meticulous attention to detail and experience managing large projects preferredAbility to work in a fast-paced environment and adapt to changes

Instawork Values

Bias for Action - We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong

Act Like an Owner - Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title

Always Be Learning - We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together

Empathy, Trust, Candor - Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust

About Instawork

Founded in 2016, Instawork is the leading flexible staffing solution for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than one million workers in the U.S., filling a critical role in local economies. Instawork helps businesses in food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 U.S. markets. For more information visit www.instawork.com

We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply.

To learn more about our company values, please visit: https://info.instawork.com/about

Instawork Glassdoor Company Review

3.6

Instawork DE&I Review

3.7

CEO of Instawork

Sumir Meghani

Approve of CEO

By Instawork

Instawork is the leading flexible staffing solution that connects businesses with more than one million hourly workers. We're creating economic opportunity for local businesses and professionals, globally.

26 jobs

BENEFITS & PERKS

Dental Insurance

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Vision Insurance

Family Medical Leave

FUNDING

Series A

INDUSTRY

Internet & Web Services