Staff Systems Engineer

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What you get to do in this role:

As a Staff Systems Engineer, you will be part of a team that is creating the next generation Build and Release platform that is heavily cloud-based in AWS using EKS, Kubernetes, and Docker with thousands of instances under management for ServiceNow. We need your expertise to design, monitor, measure, optimize, and ensure that we plan for the capacity to deploy services required to enable enterprise scale software development, quality engineering, and production releases. This includes the following responsibilities:

• Design and implement system and application health dashboards – both internal to the team, and external users – tracking metrics necessary to meet organizational SLAs.
• Manage and report utilization and capacity across the infrastructure to provide management with current and projected cost information.
• Provision, monitor, and manage cloud infrastructure in AWS using cutting-edge Infrastructure-as-Code methods and to scale the Build and Release Platform.
• Support the Build and Release platform for a fast-growing development organization with over 5000 engineers.
• Manage and maintain the CMDB and DCIM tools to ensure accurate infrastructure data.
• Guide and mentor the Infrastructure and Operations Team in the management of O/S and application patching, critical data protection, and operating performance.
• Using data gathered through system and application monitoring, identify potential capacity issues, and develop plans to proactively modify configurations before problems occur.
• Troubleshoot, resolve problems, perform root cause analysis, and document solutions to improve time to discovery and time to resolution.
• Identify recurring problems, opportunities for self-healing, and then automate as appropriate.

To be successful in this role you have:

• 8 years hands-on experience with cloud infrastructure automation, system engineering, and monitoring implementation (bonus points for deep knowledge of LogicMonitor, AWS, VMware)
• Exceptional troubleshooting skills – and a genuine curiosity about how things work
• Ability to quickly learn new technologies, evaluate applicability to our environment and apply them appropriately
• Strong networking, Kubernetes, Configuration as Code skills
• Passion for automation, continuous improvement, and DevOps culture
• Clear verbal and written communication skills
• Security and compliance minded
• A strong commitment to customer service

Qualifications

Preferred Qualifications:

• Experience supporting enterprise-scale hybrid cloud and on-prem environments
• Experience managing, analyzing, and improving infrastructure systems
• Fluency in one or more of the following technologies:
  • Amazon Web Services
  • VMware
  • EKS / Kubernetes / Docker
  • Prometheus / Grafana / LogicMonitor / Splunk
  • Chef / Ansible
  • Linux (CentOS / Ubuntu / RedHat)
  • Windows (Desktop and Server)
  • MacOS

JV20

For positions in California (outside of the Bay Area), we offer a base pay of $136,800 - $239,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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