Retention Administrator

Job Responsibilities

• Maintain high knowledge on all departments
• Have extensive experience with Salesforce and knowledge of navigating the interface.
• Ability to provide a high level of detail to the Retention Account Manager related to the customer’s account.
• Work directly with the Retention Account Manager to provide research on renewal targets
• Review and process inbound leads to the correct sales team.
• Work with other departments to drive renewal and cross sell success

Technical Requirements

Experience

• One year of experience in Customer Care, Service, or Sales Administration      
• Extensive experience with Salesforce
• Experience working with Sales Teams
• Related Experience is a must
• Experience in MS Suite