Job details

Senior Inside Sales Team Manager

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Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

The Senior Inside Sales Team Manager will lead and manage an inside sales team. Responsibility in sales strategy development, team leadership, and performance optimization. This role requires excellent communication, organizational, and problem-solving skills to drive sales growth and ensure seamless operations across diverse locations. The Senior Inside Sales Team Manager will play a crucial role in achieving our sales targets, enhancing customer satisfaction, and fostering a collaborative and motivated team environment.

What you’ll be doing:

Develop and implement effective sales strategies tailored to the team/market.
Set and monitor sales targets, KPIs, and performance metrics to achieve business goals.
Track and analyze market/team sales data to identify trends, opportunities, and areas for improvement.
Lead, mentor, and motivate an inside sales team to optimize performance and productivity.
Consistent coaching, development, and accountability to ensure selling processes, strategies, and initiatives are executed with quality and efficiency to grow and retain sales.
Conduct consistent call coaching sessions and crucial conversations.
Attend appointments, customer account reviews and/or trade shows.
Provide regular performance reports and insights to senior management
Consistent audits (dispositions); address gaps and ensure team is calibrated based on business direction

What you bring to the table:

Ability to efficiently manage a team with limited sales experience
Ability in results-oriented, self-motivated, and driven by both financial and career opportunities
Advanced selling & negotiation skills
Excellent verbal and written communication skills
Strong management skills (mentoring, coaching, counselling) for sales personnel optimization
Excellent computer skills and technology competence
A passion for recruiting, retaining, and developing talented sales professionals.
A collaborative mindset that brings ideas and solutions together to ensure successful team and customer outcomes.
Advanced Salesforce users

What’s needed- Basic Qualifications:

High School or GED Equivalent
4+ years sales experience
1+ years sales management experience

What’s needed- Preferred Qualifications:

Bachelor’s Degree
Demonstrated experience leading sales teams in an Inside Sales environment

We Offer:

Salary Range: $72,000 - $85,000, plus commission potential based on meeting goals/quota of up to $34,000
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

#LI-HS1

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Average salary estimate

$78500 / YEARLY (est.)

min

max

$72000K

$85000K

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What You Should Know About Senior Inside Sales Team Manager, Staples, Inc.

Join Quill as a Senior Inside Sales Team Manager and take the lead in shaping the future of sales within our vibrant team! As part of the Staples family, Quill is dedicated to providing exceptional office supplies and services since 1956, and we’re excited to welcome a visionary leader who can drive sales strategy and motivate a talented team in Racine County, WI. In this dynamic role, your responsibilities will encompass developing effective sales strategies tailored to our market, setting and monitoring sales targets, and tracking performance metrics. You’ll play a pivotal role in optimizing team productivity and enhancing customer satisfaction. With a focus on fostering a collaborative environment, you will mentor and coach your team members to ensure they excel in their roles. From conducting call coaching sessions to providing insightful performance reports, your expertise will be paramount in achieving our sales goals. If you possess strong communication, problem-solving, and organizational skills, and have a passion for recruiting and developing sales professionals, this job is for you! The ideal candidate should have over 4 years of sales experience, including at least a year in a management position. So, if you’re ready to make an impact at Quill while enjoying an inclusive and flexible environment, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Senior Inside Sales Team Manager Role at Staples, Inc.

What are the key responsibilities of a Senior Inside Sales Team Manager at Quill?

The Senior Inside Sales Team Manager at Quill is responsible for leading and managing a high-performing inside sales team. Key responsibilities include developing sales strategies, setting performance metrics, mentoring team members, and analyzing market data to optimize sales growth. The role also involves conducting coaching sessions and providing regular performance reports to senior management.