Job details

Guest Services Associate, Part-Time

Part-Time Guest Service Associate

The Guest Service Associate provides all guests with an exceptional guest experience while finalizing their sales order.

Reports To: Office Lead

Essential Functions:

Finalizes the sales order in a friendly and efficient manner.
Provides all guests with an IT Guest Experience.
Completes daily audits and Office Checklist.
Assists guests with any easy questions on their orders or accounts.
Directs any guest issues and concerns with a sense of urgency to store management or Customer
Care Center.
Answers incoming calls and directs them to appropriate person/department.
Responsible for invoicing all completed sales orders in a timely manner.
Performs daily audits to ensure accuracy of all open orders.
Responsible for opening/closing procedures.

Requirements:

At least one year of experience in a customer service environment.
Cash handling experience.
Excellent written and verbal communication.

Competencies:

Aptitude for Technology
Phone Etiquette
Excellent Communication
Problem Solver
Service Oriented

Supervisory Responsibility: None.

Work Environment: This position operates in a retail showroom environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, tablets and other office equipment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee may stand and/or walk up to 6-7 hours in an 8-hour work day.

Position Type / Expected Hours of Work: This position requires at least 24 hours per week as a part of standard retail schedule to include evenings, weekends and holidays.

What Star Offers:

A Friendly, Professional Work Environment
Competitive hourly compensation
Generous Employee Discount
Paid Time Off

(waiting periods may apply to the above)

Location: 20010 Gulf Freeway Webster, TX 77598

Equal Opportunity Employer

By Star Furniture

Founded in 1912, Star Furniture is a Berkshire Hathaway company that operates eleven stores. They offer chairs, sofa, bed, dining tables, and other related products. The company is headquartered in Houston, Texas.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

TEAM SIZE

501-1000

LOCATION