START ASAP - Service Desk Analyst

• Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, Emails or in-person
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering(Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
• Experience in supporting end users and knowledgeable in ticketing tool
• Good oral and written communication skills
• At least 6 months to 1 year working experience in the related field is required for this position
• Must be amenable to work onsite and can start ASAP

Job Type: Fixed term
Contract length: 12 months

Benefits:

• Company events
• Flextime
• Opportunities for promotion
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Flextime
• Holidays
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Ortigas Pasig: Reliably commute or planning to relocate before starting work (Required)