Customer Service Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP

Agency: Department of RevenueClass Title: REVENUE TAX SPECIALIST TRAINEE - 38575Skill Option: UMP CertificateBilingual Option: NoneClosing Date/Time: 11/20/2024 11:59pmSalary: $4,096-$5,464/monthly (Anticipated Salary for Non-State $4,096)Job Type: SalariedCategory: Full TimeCounty: CookNumber of Vacancies: 1Plan/BU: RC062This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Posting Identification Number 42313Why Work for Illinois?Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Position OverviewWould you like to be a highly trained tax specialist? The Taxpayer Assistance Division of the Illinois Department of Revenue is seeking a highly motivated individual to be trained to respond to Illinois individual and business taxpayers' inquiries at our district office in Des Plaines. As a member of this team, you will serve the Division with the following responsibilities that include attending training classes on the various tax types and tax laws affecting: Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax and training on GenTax and MyTax Illinois software. While working with the department staff, taxpayers, businesses and local governments on the telephone, in person, and through email, you will also learn interpersonal skills and acquire excellent customer service skills. The training period will be 12 months which culminates into a promotion to the professional title of Revenue Tax Specialist I at which time a hybrid remote work schedule may become an option. A semi-automatic promotion beyond this title is also on the horizon! Come join our team and reap the rewards of receiving the best tax training and the gratitude of the taxpayers you serve.The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).Essential Functions• Under immediate supervision, for a period of six (6) to twelve (12) months, receives structured classroom and on-the-job training involving various facets of the Customer Services Bureau's programs and operations relative to the processing of all types of taxes.• Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.• Confers with taxpayers through written and verbal communications.• Receives a combination of classroom and on-the-job training relative to tax laws administered by IDOR, rules and regulations, tax forms, research methods and procedures, communication skills, system applications and computer usage/concepts.• Receives basic technical training in specialized operations to enable the trainee to assist in priority situations.• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.Minimum Qualifications• Requires knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.Conditions of Employment• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver's license.• Requires the ability to walk, stand, bend, and reach above shoulder level.• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.Agency StatementThe Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.Work Hours: 8:30am-5:00pm, Monday-FridayWork Location: IL Department of RevenueTaxpayer Services Administration/Customer Service/Taxpayer Assistance/Northern Field Services/Des PlainesDes Plaines - 9511 W Harrison StreetAgency Contact:REV.PostingQuestions@Illinois.govIllinois Department of Revenue - Human ResourcesWillard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702PHONE- 217-782-7064Posting Group: Legal, Audit & ComplianceThis title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. There are three categories of UMP titles: 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and/or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).APPLICATION INSTRUCTIONSUse the "Apply" button at the top right or bottom right of this posting to begin the application process.If you are not already signed in, you will be prompted to do so.State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.If you have questions about how to apply, please see the following resources:State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job AidNon-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.We recommend a copy of your resume be included with the application.The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:• donotreply@SIL-P1.ns2cloud.com• systems@SIL-P1.ns2cloud.comTracking #36593