Treasury Customer Service Representative 6-8; Unclaimed Property

Salary: $20.26 - $27.91 HourlyLocation : Dimondale, MIJob Type: Permanent Full TimeRemote Employment: Flexible/HybridJob Number: 2701-24-11-17Department: TreasuryOpening Date: 09/09/2024Closing Date: 9/23/2024 11:59 PM EasternBargaining Unit: UNITED AUTO WORKERS (UAW)Job DescriptionAre you a self-motivated and resourceful individual who has a positive attitude and strong ethical standards? Are you able to provide great customer service? If so, Michigan Unclaimed Property is looking for you! We act as custodian of unclaimed/abandoned property in Michigan and work to reunite reported properties with their rightful owners or the owners' heirs.This position is responsible for thoroughly researching requests, whether in writing or over the phone, in order to determine the rightful ownership of property consisting of cash, securities and/or safe deposit box contents. This position reviews an assortment of legal documents (including, but not limited to, probate court documents, wills, trusts, death certificates, court orders) as well as a wide variety of informational paperwork submitted by claimants. This position is also responsible for maintaining and ensuring confidentiality of data, providing excellent customer service in a call center environment and being detail oriented.Michigan Unclaimed Property is comprised of a motivated, hard-working and inclusive team. If this position sounds like a good fit for you and you are interested in joining our team, please click on the link below to learn more.- Learn more about why Treasury is a Great Place to Work!Required Education and ExperienceEducationEducational level typically acquired through completion of high school.ExperienceTreasury Customer Service Representative 6One year of experience responding to customer inquiries and resolving problems.Treasury Customer Service Representative 7Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.Treasury Customer Service Representative E8Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.Additional Requirements and InformationPlease attach a cover letter and detailed resume.Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.The Michigan Department of Treasury participates in and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.View the job specification at:State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.More details on benefits for our new hires are below:Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.Updated: 2/28/2401TREACSR - Do you possess at least an educational level typically acquired through the completion of high school?• Yes• No02TREACSR - Please select your level of experience.• None• At least one year of experience responding to customer inquiries and resolving problems.• At least two years of experience responding to customer inquiries and resolving problems.• At least three years of experience responding to customer inquiries and resolving problems.• At least four years of experience responding to customer inquiries and resolving problems.03Do you understand that this is a hybrid position with approximately 4-6 months of training on-site at our Dimondale, Michigan, office with the potential to be remote (one day per month on-site) after the training?• Yes• No04How many years of experience do you have working in a call center environment?• None• Less than one year• One to two years• Two to three years• Three to four years• Four to five years• More than five years05Please detail your experience working in a call center environment. If you have no experience, enter N/A.06How many years of experience do you possess in a job that requires strong production skills to keep large volumes of paperwork moving through a process quickly and accurately?• None• Less than one year• One to two years• Two to three years• Three to four years• Four to five years• More than five years07Please detail your experience working in a job that requires strong production skills. If you have no experience, enter N/A.08How many years of experience do you have responding to customer inquiries, both verbally and in writing?• None• Less than one year• One to two years• Two to three years• Three to four years• Four to five years• More than five years09How many years of experience do you have using the computer regularly as part of your job?• None• Less than one year• One to two years• Two to three years• Three to four years• Four to five years• More than five years10How many years of experience do you have reviewing documents to ensure their authenticity and/or validity?• None• Less than one year• One to two years• Two to three years• Three to four years• Four to five years• More than five years11Briefly describe your experience working with authenticating and validating documents. If you have no experience, enter N/A.12How many years of Word and Excel experience do you have?• None• Less than one year• One to two years• Two to three years• Three to four years• Four to five years• More than five years13Please detail your experience with Word and Excel. If you have no experience, enter N/A.14How many years of experience do you have in banking, insurance, or finance?• None• Less than one year• One to two years• Two to three years• Three to four years• Four to five years• More than five years15Please detail your experience in banking, insurance, or finance. If you have no experience, enter N/A.16How many years of experience do you have working with abandoned or unclaimed property?• None• Less than one year• One to two years• Two to three years• Three to four years• Four to five years• More than five years17Please detail your experience working with abandoned or unclaimed property. If you have no experience, enter N/A.18Please draft a brief response for the following exercise. You must include this response in the attachment part ofyour application: Describe a time when you had to resolve a problem for a difficult customer. How did you approachthe problem, what types of actions did you have to take to resolve the problem and was the customer satisfied with the resolution?Did you attach your response?• Yes• No19Please draft a brief response for the following exercise. You must include this response in the attachment part ofyour application: Describe a time when you had to solely use your training and knowledge to make a judgment call on an assignment or task. Did you make the right call? Why or why not?Did you attach your response?• Yes• No20Did you attach your cover letter and detailed resume to your application? (Failure to do so may result in your application being screened out.)• Yes• No21If you answered no to the previous question, please explain why.22Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed. Do you currently reside in Michigan or if offered the position, would plan to relocate to Michigan?• Yes• NoRequired Question