Salesforce Administrator

The North Carolina Office of Recovery and Resiliency (NCORR) in the Department of Public Safety (DPS) is responsible for executing multi-year recovery and resiliency projects related to damage sustained in Hurricanes Matthew and Florence. The Office headquarters is in Research Triangle Park. The Office’s work focuses on supporting long-term recovery for storm survivors and communities impacted by the two storms. The Office actively engages in projects in the following areas: Single-Family Homeowner Rehabilitation/Repair, Housing Repair Reimbursement, Single-family Homeowner Reconstruction, Homeowner Buyout, Mobile Home Repair, Mobile Home Replacement, Homeowner Assistance, Infrastructure, Affordable Housing and Mitigation.North Carolina Office of Recovery & Resiliency is fully funded on grants and positions will be maintained as long as funding is available. The position is EHRA, which means it is exempt from the rules and regulations of the NC Office of Human Resources Act (GS126), except for Articles 6 and 7 of that Chapter, due to state statutory and/or funding requirements.This position qualifies for teleworking on a part-time basis as part of a State Teleworking Program. Any telework will be under the conditions of the State Teleworking Program Policy, and the employer may end any teleworking arrangement at any time at the employer’s sole discretion.This position is responsible for the overall maintenance and optimization of Salesforce.com (SFDC) Lightning platform to include system configuration, maintenance, system enhancements/upgrades, etc.), that couples technical and client relationship skills to successfully implement our clients’ product offerings. The role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. The selected candidate will establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc. The selected candidate will manage the integration of applications connected to Salesforce.com, including but not limited to Salesforce Nintext, Adobe Sign, FormAssembly, and OwnBackup. The position is an integral part of the project’s full lifecycle, responsible for design, configuration, development and deployment of enterprise level, mission critical systems. If selected, the candidate will be responsible for reviewing and monitoring UAT test results and perform hands-on testing for quality assurance and independent verification and validation (IV&V) as well as developing and implementing training for end-users.Minimum Education and Experience are REQUIRED to qualify for this position. Candidates should possess 4 of the 9 Knowledge, Skills and Abilities listed below. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information: DPS HR Introduction to the State Government Job Application and DPS HR Addressing Knowledge, Skills and Abilities in Your Work History. (Note: These links were created for applicants of Dept. of Public Safety jobs and may not reflect the policies or procedures of other State agencies).-Strong understanding of, and experience on, all configuration aspects of Salesforce and integration aspects of Salesforce.-Skilled in identifying areas for process improvement and recommend/implement solutions.-Demonstrated experience in developing custom objects, workflows, validation rules, and triggers in SFDC.-Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction.-Strong understanding of data structures and data modeling.-Skilled in developing effective relationships with business users, technical staff and executive management.-Experienced in organizing and implementing a variety of work projects with short and long timeframes.-Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.-Experience working in an Agile Framework (Scrum or Kanban).Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.Bachelor's degree in Business Administration, Information Systems, Computer Science, Information Management, or related field from an appropriately accredited institution and three (3) years of progressively responsible experience; or an equivalent combination of education and experience.The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.DPS uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position.It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.· Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.· Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.· If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.· The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements in the Division of Juvenile Justice & Delinquency Prevention: PREA: Hiring and Promotion Prohibitions· Per NC General Statute 143B-972.1, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Next Generation Identification (NGI) — LE (fbi.gov). This is in addition to submitting fingerprints during the application process.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Ashley Minnick at ashley.minnick@ncdps.gov.