Compliance Support Specialist (Compliance Specialist 1)
Initial Posting Date:
04/04/2025Application Deadline:
04/22/2025Agency:
Secretary of StateSalary Range:
$4,420 - $6,437Position Type:
EmployeePosition Title:
Compliance Support Specialist (Compliance Specialist 1)Job Description:
LOCATION: Salem, OR
SALARY:
$4,420 - $6,437/per month Non-PERS Rate
$4,684 - $6,823/per month PERS Rate
WHAT YOU WILL DO:
The primary purpose of this position is to ensure compliance with regulatory requirements by providing customer assistance, conducting thorough document review and processing, and fulfilling public records requests for all Division sections and programs.
This position provides customer assistance and support on Corporation Division programs and services through phone calls, emails or counter service and processing documents related to business filings, Notary, and UCC. This is accomplished in part, but not limited to:
Provide the public by telephone, email or in person with interpretation and explanation of laws, rules, policies, procedures to assure compliance of all documents being filed, or information requested relating to all Corporation Division programs. Clarify issues with customers and resolve problems or complaints. Seek assistance from manager or team lead when necessary.
Provide technical assistance to customers filing in our online applications. This will include basic troubleshooting of switching browsers, clearing cache, clarifying, and clearing system error messages to complete application.
Research agency records to respond to customer inquiries, including information from databases, knowledge articles and website tools.
Document phone calls through a case management system, which includes customer contact information, core reason for customer call and resolution.
Refer customers to other division/agency staff, or to other state, federal or local government agencies for assistance.
This recruitment may be used to fill one or more vacancies.
For explicit duties, please request a copy of the position description from HR.SOS@SOS.oregon.gov.
TO QUALIFY:
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't meet every one of our desired qualifications listed.
Your application must demonstrate education and/or experience in the following:
Two years experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide eligibility or compliance with program guidelines and regulations.
Note: college-level course work may substitute for the experience on the basis of 45-quarter units per year of experience, up to a maximum of one year.
As the most competitive candidate, your application will demonstrate the following requested skills and experience:
Strong focus on providing courteous, knowledgeable, and timely service to the public.
Experience responding to inquiries and providing information via telephone, email, and written correspondence to both internal and external customers.
Proficient in entering and retrieving data from computer databases while managing calls and customer interactions simultaneously.
Experience doing administrative research that included compiling and evaluating facts to determine compliance with program guidelines and regulations. Familiarity of Oregon Administrative Rules (OAR), Oregon Revised Statutes (ORS).
Demonstrate strong organizational skills. Ability to perform with a high degree of accuracy, excellent attention to detail and good judgement while using multiple computer systems in a fast-paced environment.
Strong problem solving skills with the ability to assess situations, identify practical solutions, and consider all perspectives to resolve issues fairly and effectively.
Excellent written and verbal communication to effectively interact with the public through multiple communication channels which include Call Center, email and in person customer contacts.
Flexibility to adjust to changing priorities, workloads, and regulations in a fast-paced environment.
Demonstrate Strong sense of integrity, confidentiality, and professionalism in all aspects of work.
Preference may be given to applicants who demonstrate strong writing skills and/or those that are Russian/English bilingual.
If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.
HOW TO APPLY:
Click apply
Upload your resume
Complete job history and education sections to clearly demonstrate how you meet minimum qualifications for the position
Complete application questionnaire
Submit your finalized application
Complete additional inbox questionnaires on confidentiality and veteran status
Check back periodically for additional actions
Please note: you must attach your resume to your application and complete the job history and education sections of the application. Failure to submit the required materials will remove your application from consideration.
ABOUT THE AGENCY:
The Oregon Secretary of State is one of three constitutional offices created at statehood. As an independent constitutional officer, the Secretary of State answers directly and solely to the people of Oregon.
The Secretary of State employs approximately 245 full-time, part-time, and temporary employees. The Secretary oversees the functions of seven program divisions: Archives, Audits, Corporation, Elections, Business Services, Information Systems, and Human Resources.
OUR MISSION:
Build trust between the people of Oregon and our state government so that public services can make a positive impact in peoples’ lives.
OUR VISION:
We envision an Oregon without barriers, where we lead with our values and believe every voice should be heard. We do so by:
Building equitable access to our democracy.
Making tools easily available to achieve economic success.
Ensuring state resources are used sustainably, efficiently and accountable to the public.
Honestly acknowledging Oregon’s history.
OUR VALUES:
Access for all
We elevate equity through identifying and actively eliminating barriers.
Authenticity
We have integrity and are honest and true to ourselves and others.
Clarity
We share stories, using plain language to increase understanding and impact.
Respect
We are committed to serving the people of Oregon and strive to understand all viewpoints.
Service
We are responsive and prioritize the needs of current and future Oregonians we serve.
For more information about the Oregon Office of Secretary of State, please visit: State of Oregon: Oregon Secretary of State - Home
WHAT’S IN IT FOR YOU:
Family Friendly Work Life Balance (paid time off, 12 holidays, 3 personal days, short and long term disability benefits)
Take Care of Yourself and Your Family (comprehensive employee benefits, choice of medical plans, vision plan, life insurance, child care flexible spending account, employee assistance program)
Celebrate Uniqueness: Diversity and inclusion are cornerstones of our values. We recognize that diversity and inclusion are critical to developing a talented, high-performing workforce and are committed to providing a supportive work environment in which all of our employees can thrive and reach their full potential. We strive to maintain a culture that attracts, develops and retains a diverse workforce that closely mirrors the residents of our community. We learn from and respect the cultures in which we operate and value the uniqueness of individual talents, experiences and ideas.
Invest in Your Future: (Pension plan, deferred comp, short and long term disability plan, flexible spending accounts for healthcare and dependent care)
Be Appreciated (employee recognition events, agency unique employee recognition program allowing for additional leave options such as vacation buy-out and sick leave roll-over, dynamic employees doing impactful work)
ADA: At the Secretary of State, we value community and foster a sense of belonging for our employees
See our current job listings and internship opportunities, compensation, and benefits here: Careers with the Secretary of State.
ADDITIONAL INFORMATION:
Additional applicant screening will depend on the number of qualified applications received. Screening may include skills testing, the results which may be used as part of the applicant evaluation process.
Candidates whose background most closely matches the qualifications and required/requested skills of this position will be invited to an interview.
Successful candidates must pass a criminal history check. Adverse background data may be grounds for immediate disqualification.
Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veteran Resources. You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.
The Secretary of State does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6%.
QUESTIONS?
For additional information you may contact us at HR.SOS@SOS.oregon.gov.
The Oregon Secretary of State is an equal opportunity, affirmative action employer committed to a diverse workplace.
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