WorkFirst Career Coach (WSS4): Union Gap

We have a great opportunity for a dynamic, customer-focused Career Coach for the WorkFirst program at WorkSource Union Gap or the Toppenish Community Service Office. Our ideal candidate believes that great customer service starts with listening to understand, approaches their work with kindness and compassion, and has a commitment to valuing diverse perspectives.About the Workforce Services Division:Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.As a Career Coach, you will support WorkFirst clients who need case management and intensive skill development services. Your phenomenal computer and communication skills will be relied upon as you explain program participation requirements and complete enrollments. You will work with our customers to navigate training and career paths in order to obtain their employment goals, by helping them find the job they want and build on their self-sufficiency. Because you will interact with people needing varying levels or areas of support, listening to understand, empathizing, and the ability to be adaptable with how you communicate are all crucial skills in building trusting relationships with customers who may be facing difficult or vulnerable situations.Some of what you will do:• Conduct individual interviews and group orientations to articulate program services and activities, identify components applicable to customer need, and develop recommendations for continuous engagement.• Manage caseload, provide case management, facilitate appropriate support services and/or make referrals.• Determine customer’s eligibility and which program is most appropriate to their needs and enroll and explain the program’s participation requirements.• Ensure the customer understands and follows all employment and training directives, expectations, and performance standards.• Answer phone calls and direct to the appropriate program teams and provide timely response to customers through email, phone, and face-to-face interactions.• Administer a variety of assessments as well as both formal and informal career tools, review and explain the results, and incorporate that information into employment plans in conjunction with relevant labor market information to present to the customer.• Guide and train the client to use online tools, provide information on tracking time spent seeking employment and participating in training that will support their employment goals.• Continuously educate on cultural competence, in diversity, equity and inclusion to better understand and respect the diverse backgrounds of clients.To request a detailed position description, click here.Required:One year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agencyOR A Bachelor's degree and three years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience.OR A combination of education and/or relevant experience that totals seven (7) or more years.Education to Experience Equivalences:Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 yearsAdditional Requirement of Employment:• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.• This position is based in a WorkSource location and has a flexible option of up to 1 day telework and 4 days in office which is subject to change based on future needs of agency office expectations.Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.Why work with us?Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.Opportunity for AllWe strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson, the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.• *This Organization Participates in E-Verify**