Senior Operations Manager

About Stepful 

Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp and recently closed a round led by Oak HC/FT.

The Role

As a Senior Operations Manager, you will design and own strategic initiatives to improve our student experience and oversee a growing team of student-experience professionals. You will build processes and systems to scale our operations 10x efficiently while achieving high student and partner company outcomes. 

What You’ll Do

• Drive strategic initiatives to improve a large portion of the student journey from learning to job placement.

• Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale.

• Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators.

• Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals.

• Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates.

• Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps.

This job is for you if: 

• You have 5+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment.

• You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals.

• You can own both strategy & execution

• You can motivate a team to support a large number of students

• You are willing to do whatever it takes to get the job done successfully

• You aren’t afraid to get your hands dirty

• You learn quickly through experimentation

• You thrive in a fast-paced, ambiguous environment

Bonus points if: 

• You have an MBA

• You worked at a startup

• You have taught or coordinated online courses at scale

• You worked in healthcare

ABOUT THE INTERVIEW 

• Step 1: Intro Call with the Hiring Manager

• Step 2: Take-home assignment

• Step 3: Virtual panel interview

• Step 4: Onsite interview at the office in SoHo, NYC

At Stepful, we're an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.