Customer Support Specialist

About Stora

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self-storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 3 years, we’ve helped over 250 operators process tens-of-millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.

Why this role matters

As a Customer Support Specialist, you’ll be the first point of contact for our customers, helping them get the most out of our platform. Your role will be essential in ensuring that our customers enjoy a seamless experience with Stora. Developing in-depth product knowledge will be key to providing effective support and resolving queries efficiently.

Key responsibilities

• Customer phone support: Handle inbound calls, assisting customers with their enquiries, guiding them through our platform, and resolving any issues to ensure satisfaction.

• Product expertise: Develop a strong understanding of our product to provide accurate, insightful assistance to customers.

• Documentation: Keep detailed records of customer interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.

• Feedback gathering: Capture customer feedback during calls, relaying insights to our team to contribute to product improvements.

What you’ll bring

• Customer-oriented mindset: A helpful, patient approach to handling customer enquiries and resolving issues, with a focus on providing a positive experience.

• Communication skills: Clear, effective written and verbal skills for supporting customers over the phone and logging interactions accurately.

• Tech savvy: Comfortable using CRM tools (like HubSpot) and a quick learner when it comes to new systems and software.

• Attention to detail: Accurate record-keeping and an eye for detail to ensure that all customer information and interactions are well-documented.

Preferred experience

Previous experience in a customer support role, ideally within a SaaS or tech company, is beneficial but not essential. We’re open to training someone who’s organised, proactive, and eager to grow. Proficiency in French, German, or Spanish is advantageous for supporting our international clients.

Why Join Stora?

Stora offers a collaborative environment where you’ll have room to grow and excel. We value honesty, humility, and responsibility, and encourage everyone to contribute ideas and take ownership of their role. As we scale, this position offers excellent career growth potential, with opportunities to expand your responsibilities and gain new skills within a supportive team.

What we offer

• A salary of £25,000-£27,500.

• Share options.

• Bi-annual company meet-ups.

• Private health insurance for you and your direct family members.

• Work from our Belfast city centre office with remote work when required.

• Apple hardware.

• 35 days holiday.

If you’re ready to make an impact in a fast-growing SaaS company and enjoy helping customers get the most out of their software, we’d love to hear from you. Please submit your application by 27th November 2024.