Job details
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SaaS Tier 2 Support Specialist, Payments Product
Storable is looking for a SaaS Tier 2 Support Specialist who is knowledgeable in payments to provide excellent support to customers. The role includes troubleshooting and resolving complex payments and software issues in a fully distributed company.
Skills
- Merchant service knowledge
- Credit card processing experience
- CRM system utilization
- Excellent customer service principles
Responsibilities
- Provide guidance and support to clients over phone and email
- Utilize existing knowledge base to resolve cases
- Investigate and resolve cases while collaborating with team members
- Escalate issues to engineering when necessary
- Serve as a payments subject matter expert
Education
- Bachelor's degree in Business Applications, Computer Science, or related field preferred or equivalent work experience
Benefits
- Generous health coverage
- 401(k) match after 60 days
- Instant-access and flexible vacation policy
- Fully-paid parental leave
- Monthly home data stipend
To read the complete job description, please click on the ‘Apply’ button
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Chuck Gordon
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CEO of Storable
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By
Storable
SpareFoot's company mission is to make moving and self storage easy for everyone.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$52,000/yr - $75,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 17, 2024
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