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Job details

Customer Experience Manager

Stord, a Cloud Supply Chain company, is seeking a Customer Experience Manager to lead the customer experience team in ensuring operational efficiency and customer satisfaction. This hybrid role involves strategic team leadership, performance management, complex escalation resolution, and cross-functional engagement.

Skills

  • Team management
  • Strategic planning
  • OMS, WMS, and CRM tools
  • Process improvement
  • Strong communication
  • Interpersonal skills

Responsibilities

  • Lead a team of Customer Experience Associates and Specialists
  • Develop and implement best practices for customer engagement and issue resolution
  • Evaluate team performance against company standards
  • Resolve high-level escalations with effective solutions
  • Identify areas for process improvement and innovate solutions
  • Work closely with Fulfillment Operations, Transportation, and Tech teams

Education

  • Bachelor’s degree in Business Administration, Operations/Supply Chain Management, or related field preferred

Benefits

  • Competitive salary and bonus
  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Health Savings Account (HSA) option
  • Employee Assistance Program (EAP)
  • Paid Parental Leave
  • 401(k)
  • Gym Stipend
  • Paid Time Off
  • Paid holidays
To read the complete job description, please click on the ‘Apply’ button
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CEO of Stord
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Sean Henry
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Stord's mission is to make supply chains a competitive advantage for our customers.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$80,000/yr - $100,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
July 6, 2024

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