Job details
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Customer Experience Manager
Stord, a Cloud Supply Chain company, is seeking a Customer Experience Manager to lead the customer experience team in ensuring operational efficiency and customer satisfaction. This hybrid role involves strategic team leadership, performance management, complex escalation resolution, and cross-functional engagement.
Skills
- Team management
- Strategic planning
- OMS, WMS, and CRM tools
- Process improvement
- Strong communication
- Interpersonal skills
Responsibilities
- Lead a team of Customer Experience Associates and Specialists
- Develop and implement best practices for customer engagement and issue resolution
- Evaluate team performance against company standards
- Resolve high-level escalations with effective solutions
- Identify areas for process improvement and innovate solutions
- Work closely with Fulfillment Operations, Transportation, and Tech teams
Education
- Bachelor’s degree in Business Administration, Operations/Supply Chain Management, or related field preferred
Benefits
- Competitive salary and bonus
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- Health Savings Account (HSA) option
- Employee Assistance Program (EAP)
- Paid Parental Leave
- 401(k)
- Gym Stipend
- Paid Time Off
- Paid holidays
To read the complete job description, please click on the ‘Apply’ button
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By
Stord
Stord's mission is to make supply chains a competitive advantage for our customers.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$80,000/yr - $100,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
July 6, 2024
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