Stord is looking for a Customer Experience Specialist to own and enhance the customer experience for a specific subset of accounts. The role involves problem-solving, relationship management, and ensuring unparalleled service.
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Skills
1-3 years of customer service experience
Strong analytical skills
Superior communication skills
Proficiency in customer support software and CRM systems
Responsibilities
Serve as the primary owner of customer experience for key accounts
Develop deep knowledge of specific operational processes
Handle advanced customer issues
Build and nurture strong relationships with accounts
Collaborate with logistics and supply chain teams
Education
Bachelor’s degree in Business Administration, Supply Chain Management or related field is a bonus
Benefits
Competitive salary and bonus
401(k)
Medical, Dental, and Vision Insurance
Life and Disability Insurance
Health Savings Account (HSA) option
Employee Assistance Program (EAP)
Paid Parental Leave
Gym Stipend
Paid Time Off
Paid holidays
And more!
To read the complete job description, please click on the ‘Apply’ button