Job details
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Customer Experience Specialist
Stord is looking for a Customer Experience Specialist to own and enhance the customer experience for a specific subset of accounts. The role involves problem-solving, relationship management, and ensuring unparalleled service.
Skills
- 1-3 years of customer service experience
- Strong analytical skills
- Superior communication skills
- Proficiency in customer support software and CRM systems
Responsibilities
- Serve as the primary owner of customer experience for key accounts
- Develop deep knowledge of specific operational processes
- Handle advanced customer issues
- Build and nurture strong relationships with accounts
- Collaborate with logistics and supply chain teams
Education
- Bachelor’s degree in Business Administration, Supply Chain Management or related field is a bonus
Benefits
- Competitive salary and bonus
- 401(k)
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- Health Savings Account (HSA) option
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Gym Stipend
- Paid Time Off
- Paid holidays
- And more!
To read the complete job description, please click on the ‘Apply’ button
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By
Stord
Stord's mission is to make supply chains a competitive advantage for our customers.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$40,000/yr - $60,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
May 30, 2024
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