Store Manager/No Nights or Sundays

Saturdays Mandatory: 10:00 am - 2:00 pm

Key Responsibilities:

· Serve as subject matter expert in operations and policies and provide leadership to store associates.

· Recruit, interview, recommend for hire, oversee work of and train one or more Customer Service Representatives.

· Coordinate and maintain store staff schedules

· Ensure that staff provides excellent and compliant customer service

· Covers other locations in the district within reason

· Build business to business partnerships outside of the location

· Delegate work to store associates and hold accountable to standards

· Service and educate customers on the product portfolio

· Perform necessary customer verifications to validate information presented

· Accurately process loans and transactions per company policy

· Answer telephone inquiries in response to general questions, customer applications, requests or other issues

· Place outgoing customer courtesy and collection calls in accordance with federal regulations and store operating procedures

· Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed

· Assist in the execution of all Company marketing plans and programs, ensuring precise and timely set-up, excellent execution and within established deadlines

· Responsible for compliance with company/State policy and procedures including Federal regulation where applicable

· Responsible for bank deposits or bank pick-ups

· Promote the Check ‘n Go brand professionally and ensure store appearance (internal and external) is maintained to company standards.

· Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements.

Required Competencies:

· Customer Focus – understand issues, ensure satisfaction, anticipate and define need, build relationship and commit to customer

· Leadership – collaborate and influence

· Sales Disposition – know product, build trust, cross sell, demonstrate motivation, promote competitive advantage and manage rejection

· Conflict Resolution – recognize resistance, overcome objections, problem solve and probe for understanding

· Grow the Business – build pipeline/partnerships, create initiative, exude passion to succeed, act with enthusiasm in pro-active manner

Total Number of FTE’s Directly or Indirectly Supervised: 0-4

Minimum Knowledge, Skills and Abilities Required:

· Associates Degree or additional secondary education preferred

· Three years previous sales and customer service experience required

· Three years cash handling experience preferred

· One year leadership experience preferred

· One year financial services experience preferred

· Excellent time management and organizational skills

· Ability to multi-task with various projects

· Works independently with limited supervision

· Must have own personal reliable transportation in compliance with published policy and procedure. This may NOT include public transportation, transportation from family or friends. Must maintain a valid Driver’s License and Valid Automobile Insurance while employed by the company.

Working Conditions:

1. Retail/Office environment

2. Cash Handling

3. Extended viewing of computer screens

4. Must be able to lift up to 50lbs. with or without reasonable accommodation.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Saint Joseph, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Leadership: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person