Strategic Account Director (Eastern Region)

About Whatfix
Whatfix empowers anyone, anywhere to have scalable success with the technology they use every day, achieving greater knowledge, expanding capability, and unlocking productivity for themselves and their organizations. Whatfix’s Digital Adoption Platform (DAP) integrates seamlessly with applications to enable users, providing in-context information and guidance to immediately increase individual capability and collectively amplify productivity. The organization has six offices globally in the US, India, UK, Germany, and Australia, and works with Fortune 500 companies around the world. For more information, visit Whatfix’s website.

Strategic Account Director (Eastern Region)
We are looking for a Strategic Account Director to join our team in the US Eastern region. This person will be focused on Strategic and Large Enterprise Accounts in the Eastern North American market. This role is remote and is open to candidates in the following states only: LA, FL, GA, SC, NC, VA, WV, DC, MD, DE, NJ, PA, NY, CT, RI, MA, NH, VT, and ME. The daily working hours for this role begin at 7am EST.

About the Role

• The Account Director position is a quota-carrying role. As a key team member, you will lead our global expansion efforts within key regional and global accounts in North America and Globally.
• This will include managing existing relationships, stakeholder management, cold prospecting to new buyers and new groups within Key accounts and subsidiaries, creating opportunities within these accounts, and driving these opportunities to closure
• Build strong relationships with multiple product lines of business and other internal groups; be a trusted advisor and the single Point of Contact for their business and commercial requests
• Your experience identifying business problems and working cross-functionally to provide solutions, create proposals and drive SOWs, as well as building relationships with important decision-makers and stakeholders within these accounts and their ecosystems, will be crucial to your success
• You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts
• The success of this role means working directly with CXO-level and key business stakeholders to build relationships and generate new opportunities within these accounts headquartered in North America

What you get to do

• Prospect within assigned accounts to generate pipeline, create opportunities, and close deals
• Consistently deliver license and recurring service revenue targets in your assigned portfolio
• Build trusted advisor relationships with your customers, including building relationships with the key contacts and customer executive teams, and stakeholders across the organization
• Participate in and ultimately lead ongoing vendor relationships and executive review activities within assigned customers
• Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels
• Build and maintain relationships within Whatfix to collaborate effectively with sales engineering, business development, marketing, product teams, and other stakeholders to drive pipeline and success in this role
• Proactively identify and resolve account success blockers that may arise

What you bring to the table

• Overall 6+ years of SaaS Enterprise Sales and/or Account Management experience with large Fortune 500 enterprise accounts with a proven ability to hunt for new opportunities
• Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and/or IT for Software Applications managing a complex sales cycle and opening doors
• Value-based solution selling ability and understanding of ROI and cost/benefit analysis
• Consistent track record of over achievement, exceeding quota, and high performance
• Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer
• Excellent communication, negotiations, and strategic thinking skills
• Able to work independently and remotely from other members of your team
• Ability to travel as needed

You would be an excellent fit for our team if:

• You are a self-motivated, high performer who can work with minimal oversight to get the job done
• You’re a positive team player who knows how to plan and lead an account
• You have a track record of success selling software and services to enterprises and quickly identifying how our solution fits into existing enterprise clients' internal and external strategies
• You’re comfortable selling at a start-up company that is emerging in the market, and you are excited about putting your mark on something early
• You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow
• You are passionate about using your experience and expertise to inspire the team

What sets us apart from the rest

• $140mm in funding, most recently a $90mm Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads
• With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
• Whatfix registered a top decile year-on-year (YoY) Annual Recurring Revenue (ARR) growth rate of 65% for 2022. The company also maintained its best-in-class Net Revenue Retention (NRR) for Enterprise Customers at 127% for 2022
• Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
• Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
• “Hustle Mode ON” is something we live by

Perks / Benefits

• Uncapped incentives
• Equity plan
• Mac shop, work with the newest technologies
• Unlimited PTO policy
• Paid maternity leave
• Monthly cell phone stipend
• Medical, Dental, and Vision coverage
• Team and company outings
• Learning and Development benefits

Whatfix is an Equal Opportunity Employer and E-Verify participant. All activities must be in compliance with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.

We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.

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