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Strategic Account Support Specialist

RISING GIANT IN AUTOMOTIVE INDUSTRY SEEKS A STRATEGIC ACCOUNT SUPPORT SPECIALIST

We’re a successful fast growing company based in Louisville, Kentucky. We’re growing rapidly, undergoing a national expansion. In the past five years, we’ve grown from 60 employees to over 400. We’ve averaged 50% revenue growth each year over the past 8 years. We’re looking for an experienced Strategic Account Support Specialist to help play an important part in our growth.

Purpose:

Support Strategic Accounts initiatives of our high volume customers with products and services in the markets we serve.

Summary:
Strategic Account Support Specialist will act as a point-of-contact of assigned accounts for the day-to-day customer facing functions of our business. You will assist in outbound or inbound marketing initiatives, ensure deliverables are met or exceeded, report on marketing initiative performance, and troubleshoot potential problems. You will also gather competitive and market information to share with upper management. And you will lead the timely execution of sales initiatives and marketing campaigns within the department.

Duties Critical to Success:

Identify, develop, or evaluate marketing strategy with Strategic Account Manager (SAM)
Maintain sales reporting by initiative and account
Handle inquiries and requests from customers and address their needs
Collect and analyze data concerning consumer behavior to understand changing needs
Initiate and partner with internal MarCom department to create marketing collateral as needed to support sales and marketing activities including, print pieces, emails, trade shows, advertisements, web pages, proposals, and reporting
Manage and track lead generation programs
Support strategic marketing campaigns, including digital marketing initiatives
Project manage the onboarding of new clients
Utilize Basecamp regularly to report progress on assigned responsibilities

Knowledge, Skills and Abilities Critical to Success:

Strong business acumen
Excellent time management skills and ability to prioritize effectively
Ability to persuade customers and further sales
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to work cross functionally
Ability to make decisions and solve problems while working under pressure
Analytical nature
Strong attention to detail

Deliverables:

Weekly, monthly, and quarterly reporting to Strategic Account Manager across sales and marketing initiatives
Completion of project forms/documentation for collateral needed across marketing projects
Communicate customer feedback, needs and issues.

Relations to supervisory and subordinating roles within the company:

Immediate Supervisor: Strategic Account Manager
Direct Reports: None

Job specifications, standards, and requirements:

Bachelor’s Degree in Marketing, Advertising or related discipline
3+ years’ experience in a marketing or operations support role
Strong organization and prioritization skills
Highly proficient in Excel and generating comprehensive reports with multiple data sources
Proficiency with Google Analytics, Google Suite and web analysis tools
CRM experience (Hubspot, Salesforce etc…)
Ability to work well in a fast-paced, collaborative environment
Familiarity with B2B ordering processes
Excellent analytical, communication and presentation skills

Preferred:

Knowledge of rental car operations, fleet or dealership services.

Compensation:

Pay for this position includes a base salary between $65,000-$70,000, plus up to a 10% bonus.

Car Keys Express Glassdoor Company Review

4.2

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CEO of Car Keys Express

Mark Lanwehr

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By Car Keys Express

We’re driven to provide the most comprehensive, affordable, and high-quality automotive key replacement and mobile reconditioning solutions in the world. We’re committed to the highest quality customer service, delivered with a sense of warmth, fr...

8 jobs

INDUSTRY

Wholesale

TEAM SIZE

201-500

LOCATION

Hybrid, based in Louisville, KY

DATE POSTED

August 6, 2023