Strategic Advisor

About Workato

Workato is the operating system for today's fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies - Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world's top brands including Slack, Grab, Box, Visa, Broadcom run on Workato.

We are looking for an experienced Strategic Advisor to join our Professional Services team. This role plays an integral role in developing and consulting on integrations and automations for our customers that adhere to automation best practices, architecture patterns, governance processes. Technical Consultants are ultimately responsible for helping our customers scale their automation practice through initial and expansion services engagements.

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking, and work to be a little better every day. Workato has also been recognized amongst the "Top 47 Enterprise Startups to Bet Your Career On in 2020", the "Hottest 13 Productivity Software Startups to Watch in 2020!", and the "Top 15 startups helping even non-programmers build simple apps, ahead of an expected software developer shortage" by Business Insider.

Responsibilities

We are looking for an exceptional Strategic Advisor to join our growing team. In this role, you will be responsible to:

• Participate as a strategic advisory in advisory services engagements
• Help define and shape Workato Advisory Services by creating reusable content in advance of and during advisory services engagements
• Participate in defining and advancing Workato frameworks, such as Workato's GEARS and Workato's Embedded Product Guide
• Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements
• Through advisory services engagements, you will:
• Lead customer constituencies in critical functions (and in the context of Workato) such as: best practices, enterprise architecture target state or rationalization, Workato suitability guidance for use cases, advanced prototyping, accelerating recipe implementation, and Workato Accelerators to name a few.
• Develop and contribute subject matter expertise and advisory deliverables to internal best practices and Solution Pantry
• Align with key customer stakeholders (management to C-level executives) to create advisory roadmap to advance customer automation roadmap
• Apply Workato's GEARS methodology to direct customer environments; Alternatively, apply Workato's Embedded Product Guide methodology to embedded customer environments
• Coach key customer stakeholders (management to C-level executives) on security and governance best practices as it relates to the Workato platform
• Advise on recipe lifecycle management best practices, and potentially implement technology and/or process to support the recipe lifecycle management
• Guide customers on integration prioritization techniques, including reusability considerations
• Become the trusted advisor to customers and partners from an overall solution, architecture, implementation, and governance perspective for the Workato platform.
• Contribute to the growth of our professional services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team
• Lead, mentor, and train team members from the extended pre-sales and post-sales teams to enable them with content and knowledge
• Contribute to content creation for materials to coach our partner ecosystem on Workato delivery best practices
• Participate in both pre and post-sales activities with direct end customers and partners
• Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries
• Become the trusted technical advisor to customers and partners from an overall solution, architecture and implementation perspective for the Workato platform.
• Develop content such as presentations, demos, white papers, best practices, solution packs, architecture patterns, and online courses for use by both customers and to enable our extended team.
• Conduct hands-on customer training, design sessions, complex issue resolution, and product support
• Lead, mentor, and train team members from the extended CS team and sales team to enable them with content and knowledge.

Requirements

• Required

• Bachelor's degree or equivalent education in Computer Science, Software Engineering, or in a related field. Bachelor's degrees and those with non-traditional but similar proven experience may also apply.

• 10+ years of technology transformation consulting experience, including implementation experience with one or more common integration or middleware solutions and/or API Management Solutions

• 5+ years experience as an Enterprise Architect and/or digital architect (or like role)
• Ability to evangelize best practices at various levels within a large organization
• Ability to build and maintain strong relationships with a range of stakeholders (C-level executives to engineering teams) with compelling Points of View.
• Able to effectively develop materials that are appropriate for the audience and engage in meaningful Q&A with customers
• Understanding of security and governance needs in large enterprises
• Excellent verbal and written communication skills and the ability to communicate ideas visually and create professional presentations
• Track record of continuous learning of new technologies, as well as leading projects that push the capabilities of existing technologies.
• Track record of driving software expansions as a result of professional services engagements
• Be a self-starter and ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems.
• Proven results leading and overseeing customer and/or partner success in the following domains: front-end and back-end solution architecture, enterprise architecture, development, and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs
• Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive business value
• Travel to the client site up to 50%, but may be higher or lower based on prevailing circumstances

• Preferred

• Preferred Master's (but not required) in Computer Science, Software Engineering, Business, or in a related field. Bachelor's degree and those with non-traditional but similar proven experiences may also apply.

• Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases
• Knowledge of AWS, Azure, and GCP
• Experience having worked in a start-up environment