Strategic Client Manager - Enterprise - job 2 of 2

Responsibilities

• Serve as the day-to-day liaison between your Enterprise clients and VidMob.
• Driving client satisfaction and client retention; ensuring you and direct report(s) deliver the value of VidMob for each client engagement.
• Bridge analytics and creative by effectively translating data into action; you'll merge science with art, and skillfully guide the team through developing work that works - rooting testing plans and all recommendations in deep understanding of best practices, data performance, and brand / business strategy.
• Leverage your strategic precision and creative passion to collaborate with the sales team in developing strategically informed proposals, based on client business needs and challenges.
• Drive client satisfaction and client retention; consistently delivering the value of VidMob, for each client engagement and striving to be the best part of your clients' days.
• Quickly develop strong internal relationships central to ensuring our creative recommendations are built for quality test & learn, are properly executed, creatively and strategically sound, and demonstrate the maximum value of the Create & Learn cycle.
• Above and beyond your client relationships, you'll constantly be looking for ways to elevate our entire product, approaching your job with a test and learn mentality and as the eyes and ears of our clients' needs, helping our product grow & evolve.
• Be a positive contributor to the VidMob community and culture: participating in our commitment to giving back through VidMob Gives, positively problem-solving and collaborating to build a better company, and upholding VidMob's values

Qualifications

• 5+ years of proven experience working in related fields (i.e Brand Strategy, Performance Marketing, Data Strategy, Creative Strategy)
• Successful track record of working with Enterprise clients delivering superb client service and achieving goals
• 2+ years experience managing a direct report(s)
• Experience with social media platforms in a marketing capacity, collaborating with creative, data and media agencies and / or teams within broader marketing organizations.
• Superb interpersonal skills; you build bridges and have high EQ.
• Strategic and analytical thinker; you connect the dots, and delight in the application of insights to drive performance in creative storytelling.
• Proven ability to juggle multiple projects at once, while navigating complex webs of client needs, keeping a team on task and focused.
• Highly effective communication skills; intent-to-action oriented, you can proficiently articulate ideas and processes, and cut through the noise. You are an excellent listener and presenter.
• Excellent organizational skills and proven initiator who needs minimal guidance to achieve goals.
• Solutions-minded, and a hand raiser; you enjoy and value being part of a community.
• Naturally comfortable interacting with and influencing stakeholders at all levels of an organization, including executive and C-level.
• You are reliable, and excited to show up each day with a "can-do" attitude; you're fluent in modern ways of working - you don't miss a beat, working with and leading in a distributed workforce.