Strategic Customer Success Manager

About BentoBox & Our Mission 

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools. 

Over 8,000 restaurant concepts worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop. In November 2021, Fiserv, a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences, acquired BentoBox. The acquisition will allow BentoBox to support more restaurants than ever before.

About the Role:

We are looking for an energetic, enthusiastic, and organized Strategic Customer Success Manager to build consultative partnerships with BentoBox restaurants, ensuring customers see the maximum value of our platform. As a Strategic Customer Success Manager, you’ll be responsible for owning and growing customer relationships for our largest customers while guiding restaurants to a better online presence and assisting them in driving more revenue for their business.

What You’ll Do:

• Own relationships with restaurants and hospitality groups by, building engagement strategies to help them drive revenue and get the most out of their BentoBox partnership
• Utilize data tools to build and present business reviews to hospitality group decision makers
• Manage special projects such as custom implementations and design work
• Train customers on the platform to increase adoption and usage
• Effectively communicate the benefits of additional BentoBox tools and features via phone, email and live web demos
• Shape future product development based on trends in conversations with customers
• Get ahead of challenges through effectively navigating complex situations
• Use data to help restaurants be as successful as possible through the platform
• Represent BentoBox as the gold standard with exceptional customer service, accuracy and enthusiasm
• Maintain accurate and timely records of activity through Salesforce and other tools

Experience We’re Looking For:

• Highly energetic and ambitious. Excited to give 150% every day to help build a massive company
• Passionate about the restaurant industry and helping owners and operators thrive in a digital world
• Hyper-organized and strong multitasker who can easily manage numerous projects.
• Very strong attention to detail
• Can problem solve quickly and pivot with ease
• Interested in helping restaurant owners drive revenue with technology
• Positive, patient, and professional 
• Experience with, or interest in, web and digital marketing
• At least 4+ years of experience in an account management or customer success management role previously, experience in the hospitality industry is a plus

Perks of Joining Us:

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

• Competitive salary
• Comprehensive benefit plans to suit your unique needs 
• 401(k) and Employee Stock Purchase Plans
• Generous time off programs including paid parental leave
• Holistic wellness program
• Employee resource groups
• Professional development, growth and support
• Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox’s COVID-19 Vaccination Policy

In order to protect our community, BentoBox newly hired employees in the United States will not be required to be fully vaccinated, but will be required to disclose vaccination status. Associates traveling within the U.S. will no longer be required to attend safety briefings and Fiserv-sponsored events will no longer require proof of vaccination. All Fiserv associates can enter and work in Fiserv facilities regardless of vaccination status. 

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.