Technical Program Manager, Billing Systems

As a Technical Program Manager for Billing Systems at Stripe, you will oversee crucial cross-functional programs, manage operation reviews, and collaborate with engineering teams to define their operational needs. You'll be responsible for developing and iterating on program management procedures and metrics, ensuring successful execution while fostering strong communication and documentation across teams.

To qualify for the Technical Program Manager, Billing Systems role at Stripe, you need at least 5 years of experience in software engineering, systems engineering, or technical program management. Strong analytical and problem-solving skills, along with excellent communication abilities, are essential. You should also be comfortable leading large-scale initiatives and driving improvements across multiple teams.

The Technical Program Manager in Billing Systems is pivotal in aligning teams across Product, Sales, and Finance, ensuring accurate billing that directly reflects Stripe's contracts with clients. By streamlining processes and enhancing operational metrics, you'll contribute to increased sales and revenue, helping to drive the company’s mission of improving the global economy.

Essential skills for the Technical Program Manager, Billing Systems role include strong written and verbal communication skills, the ability to operate autonomously, and a keen eye for quality in product and infrastructure architecture. Additionally, analytical and problem-solving abilities are crucial for managing complex systems and driving operational improvements.

A typical day for a Technical Program Manager at Stripe includes collaborating with engineering managers and technical teams, overseeing program operation reviews, and analyzing data to inform strategic decisions. You'll also engage in developing, refining, and reporting on vital program metrics, while helping to foster a collaborative environment across different disciplines and time zones.

In your response, emphasize your experience managing software projects, detailing specific examples where you drove a project from inception to completion. Highlight your ability to coordinate closely with diverse teams and your strategy for overcoming obstacles, ensuring the delivery was timely and met quality standards.

Discuss your approach to prioritization, mentioning tools or frameworks you use. Share a specific instance where your prioritization efforts led to successful project outcomes, demonstrating your strategic thinking and ability to stay organized.

Explain how communication is central to successful program management, particularly in terms of aligning diverse teams. Provide examples where effective communication helped resolve conflicts or clarify project objectives, showcasing your interpersonal skills.

Share a detailed story of a significant challenge you encountered, the strategies you employed to address it, and the outcome. Highlight your problem-solving skills and resilience, showing how you turned a potential setback into an opportunity for learning and growth.

Talk about your methods for tracking project progress and meeting deadlines. Mention specific tools you use for monitoring timelines and resources, along with any techniques you employ to motivate team members and keep everyone focused on achieving project goals.

Reflect on your conflict resolution strategies. Provide an example of a time you navigated a disagreement within the team, emphasizing your ability to listen, mediate, and find common ground, ensuring that the team remained productive and focused on their goals.

Discuss the key metrics you find useful in determining program success and health, such as completion rates, stakeholder satisfaction, and efficiency measures. Explain how you use these metrics to inform your decisions and adapt strategies as needed.

Highlight your strategies for encouraging collaboration, such as establishing regular meetings, using collaborative tools, and creating a shared vision for the project. Provide examples of how these efforts led to improved outcomes in past projects.

Share specific experiences related to managing billing systems or revenue-related projects. Highlight any direct involvement with financial tracking, invoice accuracy, or how your initiatives improved revenue generation in previous roles.

Express your excitement for Stripe’s mission and the role of technology in shaping the global economy. Relate your background and experiences to Stripe’s values, reinforcing your enthusiasm for contributing to such a forward-thinking, innovative company.