Customer Service Representative

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.Who We Want-• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.• Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.• Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.What You'll Do-• Provide phone support for inquiries from sales and healthcare professionals.• Provide support beyond standard hours as needed if call volume and/or workload require additional time.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.• Prepare product or service reports by collecting and analyzing customer information.• Maintain customer pricing in ERP system, including entering contracts as required.What You'll Need-• High School diploma or equivalent required; prefer Associates Degree or equivalent work experience• 2 + years of work experience - required• Customer/account management/professional experience - preferred• Demonstrated computer skills required (e.g. ERP systems, Outlook, Access, Excel, and Word.)• Demonstrated knowledge of the medical implant industry and hospital customer base - preferredHealth benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.