Student Account Representative - R101940

Department:

Location: Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID: R101940

Minimum Requirements:

Bachelor's degree in Business, Accounting or related field, and 2 years of the related experience.
Additional experience may be used on a one-to-one basis to offset the educational requirements.

Position Description:

The Student Account Representative provides excellent front office customer service by performing a variety of student account functions. Including guidance and information on payment plan options and general student account inquiries from students, parents, and other University community staff members.� This position would also work in collaboration with the Office of Financial Aid, the Office of the Registrar and other related offices at the University; to ensure that functions performed are following federal, state, and University policies and procedures.�

Essential Duties and Responsibilities

• Provide customer service for inquiries from students, parents or university community relating to a student's financial account by telephone, email or in writing.
• Collection of current semester student fees.
• Assist with setup and processing of monthly payment and tuition reimbursement plan forms, scan and maintain payment plan forms for each semester.
• Setup and process Metro College contract estimated payments and back up for processing of semester payments.
• Ability to comply with University policies and explain procedures to students, parents and both internal and external parties for the university community.
• Process tuition waivers for third party entities, adjustments and audit of the of the tuition remission benefits for every semester.
• Review and provide updates to the Bursar website pertaining to the payment plans for each semester.
• Assist and provide backup for any cashier and refunds.
• Perform special projects or other duties as assigned by Bursar.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at employment@louisville.edu or 502.852.6258.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.

If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.