Student Accounts Advisor

Discover Your Career at Emory University: Description:

• Advises students and families on all issues regarding student accounts and billing.
• Acts as the primary contact for students, parents, sponsors and staff concerning student tuition and loan accounts.
• Advises students on their responsibilities regarding their financial obligations to the university.
• Handles, documents and routes inbound telephone calls and emails and acts as a liaison between departments and students.
• Is responsible for collection and follow-up of all accounts assigned prior to, during or after graduation or withdrawal from the university.
• Communicates the university's financial policies to all students.
• Verifies, researches, and completes all paperwork and forms and communicates financial aid policies and procedures regarding Emory institutional loans.
• Tracks and monitors student accounts in database and solves or reports delays in payments, conflicts and other areas of concerns to leadership.
• Verifies and posts all credit balance reimbursements via student system.
• Processes payments in cashiering system.
• Performs related responsibilities and special projects as required.

• Bachelor's degree and one year of Student Accounts and Billing experience or related experience, or an equivalent combination of education, training, and experience.
• Experience with PeopleSoft is preferred.

Emory Supports a Diverse and Inclusive Culture: The COVID-19 vaccine or an approved exemption is currently only required for individuals working in a clinical setting. For more information on the University or Hospital policies, including exemptions, please see our website.
Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.